Influencing and persuading all of the internal and external stakeholders - vendors, outsourcing providers, customers and colleagues - in any process are essential elements of managing continuous improvement. Securing the buy-in of individuals where you don't have direct authority can support a drive for operational excellence.

This session delivers great tools and techniques to help you to achieve the best outcomes whilst building and managing excellent business relationships.

At the end of this course you will be able to:

  • conduct a stakeholder analysis
  • identify and enhance the key ingredients of a beneficial stakeholder relationship
  • evaluate the impact of different stakeholder needs, styles and perspectives
  • discuss stakeholder management and its impact on continuous improvement
  • create a plan for building and improving your business relationships.

  • A review of influential behaviours.
  • Power versus influencing.
  • Sources of power.
  • Planning influencing - considering your sphere of influence.
  • Relationship mapping.
  • Strategies for working with remote stakeholders.
  • A personal action plan.

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