Overview

“Coaching is a management behaviour that lies at the opposite end of the spectrum to control and command.”
John Whitmore - British author


In today’s competitive environment the pressure on managers is to get the best out of people and ensure the success of the product delivery – one way of achieving this is through coaching. Coaching is extremely cost effective and reaps great rewards, providing the coach understands the process and obtains the necessary skills.

People who attend this half-day session often ask us:

  • I need to coach my employees, but I don’t know where to start?
  • How can I use coaching to increase my team’s performance?
  • A team member is not performing, how do I address the issue?
  • How can I improve my coaching skills?

This session will improve your understanding of coaching and performance, develop your coaching skills, enable you to use the appropriate coaching style and improve your coaching conversations.

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Target Audience

This half-day session is suitable for all levels and is ideal for anyone who wishes to enhance their coaching skills.

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Learning Outcomes

You will learn how to:

  • Explore how coaching is linked to performance
  • Define coaching and understand what it means to be an effective coach
  • Enhance your skills as a coach
  • Use the appropriate style to coach
  • Improve your coaching conversations
  • Develop an action plan to develop your coaching skills
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Workshop Outline

  • Performance and coaching
  • Coaching skills (rapport, listening, questioning, feedback)
  • Coaching styles
  • The coaching conversation (GROW model)
  • Action plan
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Why choose QA

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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