Overview

This course will enable you to determine a framework of professional selection criteria, assist you in proving due diligence and legal process, shortlist and select the best candidates for positions whilst you acquire and practise behavioural interviewing skills.

The selection of staff is a costly activity in itself and marks the beginning of a significant period of investment. Getting the process right, applying the skills necessary to determine who will give you the best output for the future, whilst promoting your organisation as an employer of choice are all business essentials for those recruiting.

Target Audience:

You will benefit from this course if you are involved in the preparation, interviewing or decision making stages of an interview process.

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By the end of the course you will be able to:

At the end of this course you will be able to:

  • identify and set objective selection criteria
  • use a range of questioning styles to determine a candidate's suitability for the job
  • be aware of how your body language influences a candidate's behaviour
  • state the importance of equal opportunity and diversity issues when conducting interviews
  • deliver professional feedback to successful and unsuccessful candidates.
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What will the course cover?

  • Personal experiences of interviewing.
  • Interviewing skills self-assessment questionnaire.
  • Attracting the right calibre of candidate?
  • Legislation relating to recruitment and interviewing.
  • Criteria based interviewing techniques.
  • Selection criteria.
  • Benchmarking.
  • Structuring an effective interview.
  • Interviewing styles.
  • Communication skills for interview success.
  • Giving feedback.
  • Practice sessions.
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Why choose QA

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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