This advanced, modularized, instructor-led course is designed for technically experienced HP Operations Manager i (OMi) 9.x administrators and support personnel. It covers advanced concepts, principles, methodologies, and hands-on configuration of the OMi software and solutions. In addition, this training provides an opportunity for OMi administrators to learn how to extend the value of their current implementation using custom event handling and integration with other applications.
The hands-on lab exercises in this course use BSM version 9.24.

Intended Audience

Administrators of OMi 9.x, including:

  • IT Tools Engineers
  • Database Administrators
  • System Administrators
  • Network Administrators
  • Operations Managers
  • Availability Engineers


At least one year of hands-on experience with OMi
Successful completion of the OMi 120 Essentials course

Working knowledge of the following:

  • Systems, networks, and database administration
  • Information Technology Infrastructure Library (ITIL) concepts and terminology
  • Industry-standard operating systems
  • Network, system, and application monitoring principles and practices

Delegates will learn how to

  • Describe, configure, and troubleshoot Configuration Item (CI) resolution
  • Describe, configure, and troubleshoot Event Type Indicators (ETI) resolution
  • Describe, configure, and troubleshoot the primary stages of the event pipeline
  • Create new CI types and relationships
  • Manually create and relate new CIs
  • Customize the way information is processed and displayed in System Health (SH)
  • Import third-party data using the Business Service Management (BSM) Connector
  • Describe the features and operation of available BSM Connector (BSMC) integrations
  • Create OMi custom actions
  • Describe Closed Loop Incident Process (CLIP) and the primary deployment use cases
  • Configure Lightweight Single Sign-on (LW-SSO) between BSM and Service Manager
  • Configure incident exchange integration between OMi and Service Manager
  • Configure integration between OMi and HP Network Node Manager i (NNMi)
  • Troubleshoot issues with BSM and OMi
  • Describe the features and use cases Monitoring Automation (MA)
  • Provision nodes within MA and deploy monitoring to nodes and applications
  • Create and deploy policy templates and management templates
  • Describe the features of available management packs
  • Use existing HP Operations Manager (HPOM) policies with MA
  • Manage HP SiteScope monitoring with MA


Module 1: Course Overview

  • Course objectives
  • Course schedule
  • Introductions
  • Logistics
  • Use case
  • Lab environment

Module 2: CI Resolution

  • Explain CI resolution processing
  • Determine the CI resolution method applied to specific events
  • Recommend appropriate hints to be provided by event sources
  • Successfully manage events affected by CI resolution retry
  • Configure the CI resolution cache
  • Locate CI resolution log files

Module 3: ETI Resolution

  • Describe how Event Type Indicators (ETIs) enable sophisticated OMi processing
  • Describe the purpose of ETIs
  • Describe how ETIs and Health Indicators (HIs) are similar and different
  • Follow best practices to customize and use ETIs
  • Describe how data collectors deliver ETI hints in events
  • Resolve issues related to ETI resolution
  • Create indicator mapping rules
  • Locate log files containing ETI resolution entries

Module 4: Event Pipeline

  • Describe event processing that is performed on the BSM Gateway server
  • Describe event processing that is performed on the BSM Data Processing Server (DPS)
  • Describe the affect each stage of the event pipeline has on events
  • Identify the stages of the event pipeline that are operational if an OMi license is not present
  • Locate and tune the operating parameters relevant to each stage of the pipeline
  • Locate log messages relevant to each stage of the pipeline

Module 5: CI Types and Relationships

  • Create a custom CI Type
  • Create a custom CI Relationship Type
  • Create a custom RTSM view called Cooling View
  • Create a CI
  • Create relationships between CIs

Module 6: Service Health Customization

  • Describe customizing Service Health to meet unique requirements
  • Create HIs
  • Create HI assignments
  • Create Key Performance Indicators (KPIs)
  • Create KPI assignments
  • Describe the operation of KPI Enrichment Service (KES)
  • Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)

Module 7: BSM Connector

  • Compare and contrast the BSMC policy types
  • Create BSMC metric log file policies
  • Create BSMC event log file policies
  • Create BSMC database policies
  • Create BSMC XML file policies
  • Create field mappings from source data values to BSM recognized data values
  • Configure BSMC policies to affect HI state in BSM
  • Deliver topology to the RTSM using BSMC policies
  • Configure BSMC integration with BSM
  • Locate primary BSMC log files

Module 8: Available BSMC Integrations

  • Describe the BSM Connector for Microsoft SCOM integration solution
  • Describe the BSM Connector for Nagios integration solution
  • Describe the BSM Connector for Oracle Enterprise Manager integration solution
  • Describe the BSM Connector for CA Spectrum integration solution
  • Describe the BSM Connector for IBM Tivoli integration solution
  • Describe the BSM Connector for Zenoss integration solution

Module 9: Custom Actions

  • Explain the purpose and operation of custom actions
  • Access and execute custom actions
  • Analyze the results of custom actions executed
  • Describe the primary areas of BSM that support customization using Groovy script
  • Create a custom action
  • Verify successful operation of a custom action
  • Add logging to a custom action
  • Access the Java documentation for BSM-related APIs

Module 10: Service Manager Integration with OMi

  • Describe the basic features and value of HP Service Manager
  • List the HP applications that are integrated with Service Manager
  • Describe the basic features and value of a closed loop incident process (CLIP)
  • Configure LW-SSO between OMi and Service Manager
  • Configure OMi to forward events to Service Manager
  • Configure OMi to enable users to drill down to Service Manager incidents
  • Configure Service Manager to update OMi events based on changes to incidents
  • Configure Service Manager to enable users to drill down to OMi events
  • Verify that incident exchange integration operates correctly between OMi and Service Manager
  • Locate log files containing information about the interactions between OMi and Service Manager

Module 11: Integrating BSM with NNMi

  • Describe the main functions of Network Node Manager i (NNMi)
  • Define the value of integrating NNMi with BSM
  • Configure topology integration between NNMi and BSM
  • Configure BSM to access visual displays provided by NNMi
  • Configure event integration between NNMi and BSM
  • Verify successful integration between NNMi and BSM

Module 12: OMi Troubleshooting

  • Analyze the status of BSM in the BSM Status page
  • Capture log files using the LogGrabber utility
  • Access BSM log files for troubleshooting
  • Modify the level of detail logged by BSM processes
  • Use BSM Logging Administrator to consolidate messages from multiple log files
  • Use BSM Logging Administrator to modify logging levels for BSM processes
  • Use System Health to determine the health of BSM
  • Use System Health to troubleshoot issues and restart BSM processes

Module 13: Monitoring Automation Overview

  • Describe the purpose of Monitoring Automation (MA)
  • Describe the context of MA within the broader solution set
  • Describe the typical use cases

Module 14: Monitoring with MA

  • Describe the monitoring approach and components, and their relationships
  • Provision nodes
  • Deploy OOTB MA monitoring capabilities
  • Access and interpret MA reports

Module 15: Custom Management Templates

  • Create and deploy basic policy templates
  • Create and deploy a basic management template

Module 16: Available Management Packs

  • Describe the features provided within management packs (MPs)
  • List the domains covered by available MPs
  • List the available MPs by name
  • Describe the types of content that can be included in MPs
  • Describe three of the available MPs

Module 17: Using Existing HPOM Policies

  • Use policies already in place within HPOM
  • Download existing policies from an HPOM management server
  • Test downloaded policies for errors
  • Upload existing HPOM policies into MA
  • Parameterize uploaded policies

Module 18: MA Operation with SiteScope

  • Describe the naming convention applied to SiteScope (SiS) templates transferred to MA
  • Describe how SiS custom template variables become MA policy parameters
  • Describe how the instance variable is identified by the ConfigExchangeSIS utility
  • Use ConfigExchangeSIS to transfer SiS templates to MA
  • Verify successful transfer of SiS templates to MA
  • Deploy MA aspects to SiS

Appendix A: RTSM Review

  • Describe the features of the RTSM
  • Describe the role of the RTSM in a BSM implementation
  • Explain what a CI is
  • Explain how CIs and relationships are organized in the class model
  • Navigate the RTSM administrative UI

Appendix B: BSM API Overview

  • Describe three methods used to access and manipulate information within BSM
  • List and describe the primary APIs available within BSM

Appendix C: Operations Orchestration Integration with OMi

  • Describe the basic features and value of HP Operations Orchestration (OO)
  • Create OO users needed to enable BSM to access OO
  • Configure LW-SSO for OO
  • Enable Secure Layer (SSL) communication between BSM and OO
  • Deploy OO content packs related to the integration with BSM/OMi
  • Configure BSM to connect to OO web services
  • Associate BSM CI types with the appropriate OO run books