This 5 day, entry-level, instructor-led training offers technical personnel, who are new to Operations Management i Software (OMi) 9.0, the opportunity to develop hands-on experience in applying the fundamental principles, methodologies, and capabilities for managing events using OMi. OMi is a best-in-class service operations solution. This course is recommended for individuals who are responsible for designing, implementing, or administering effective service operations capabilities for mission-critical business services. This course includes hands-on labs that use version 9.0 of the OMi software.


Successful completion of the BSM 9 Essentials course

Working knowledge of the following:

  • IT operations principles and practices
  • Systems and network, administration
  • Industry-standard operating systems
  • Network, system, and application monitoring principles and practices

Target group audience

New users of HP Operations Management (OMi) 9.0, including:

  • IT Tools Engineers
  • Operations Staff
  • Operations Managers
  • Availability Engineers
  • System Administrators
  • Network Administrators

Delegates will learn how to

  • Use OMi to effectively identify, prioritize, and resolve events
  • Create event dashboards to meet the information needs of specific users
  • Describe CI resolution and correlation
  • Identify the health of services and technology components based on Health Indicators (HIs) and Key Performance Indicators (KPIs) presented in OMi
  • Create and use OMi performance graphs
  • Create and use OMi tools
  • Create and tune Topology Based Event Correlation (TBEC) correlation rules
  • Create and tune Stream Based Event Correlation (SBEC) correlation rules
  • Create and tune Time Based Event Automation (TBEA) automation rules
  • Create and tune event suppression rules
  • Manage OMi user access and permissions
  • Create and tune event suppression rules
  • Manage OMi user access and permissions
  • Create and tune OMi notifications
  • Configure integration between OMi and HP Operations Manager (HPOM)
  • Configure integration between OMi and HP SiteScope
  • Configure integration between OMi and HP End User Management (EUM)
  • Assign monitoring to CIs using Monitoring Automation (MA)


Module 1: Course Overview

  • Course objectives
  • Class logistics
  • The lab environment
  • Additional course information
  • Course schedule

Module 2: BSM Overview

  • Describe challenges faced by IT organizations in their attempts to enable the success of the digital business
  • Describe the BSM approach to enabling digital business success
  • List the six solution areas of BSM
  • List the applications that comprise each of the six BSM solution areas

Module 3: OMi Overview

  • Describe Enterprise Event Management
  • Describe the purpose of an Operations Bridge
  • Describe how an Operations Bridge enables team members to collaborate effectively
  • Summarize the components of HP's Operations Bridge
  • Summarize the primary features and capabilities of OMi
  • Describe the data collectors that provide data to OMi

Module 4: Operator Overview

  • Define OMi operator workflow
  • Identify the OMi UI
  • Use the Event Browser
  • Take action to Prioritize, Analyze, and Remediate or escalate events
  • Identify approaches for assigning events

Module 5: Performance Grapher

  • Access and use performance graphs
  • Use Performance Perspective

Module 6: OMi Tools

  • Access and use OMi tools
  • Create OMi tools
  • Define OMi tool authorization

Module 7: Health Perspective

  • Define Health Perspective
  • Navigate Health Perspective

Module 8: OMi Monitoring Dashboards

  • Describe typical use cases for OMi monitoring dashboards
  • Describe OOTB monitoring dashboards provided with OMi
  • Access monitoring dashboards in My Workspace
  • Create a new monitoring dashboard
  • Create a new My Workspace page containing a monitoring dashboard

Module 9: Indicator Overview

  • Explain HIs, KPIs, and ETIs:
  • How they are used to determine health
  • How the different indicator types relate to each other and affect each other
  • How the state of each type of indicator is set and is propagated
  • Describe how CI health is presented using indicators

Module 10: RTSM Overview

  • Describe the features of the RTSM
  • Describe the role of the RTSM in an OMi implementation
  • Explain what a CI is
  • Explain how CIs and relationships are organized in the class model
  • Navigate the RTSM administrative UI
  • Locate and analyze CIs and relationships in IT Universe Manager

Module 11: Models and Views

  • Describe the purpose of Modeling Studio
  • Explain what a model is
  • Explain what a view is
  • Explain what a TQL query is
  • Create a Pattern Based Model in Modeling Studio
  • Create a Perspective Based View in Modeling Studio
  • Create a Pattern View in Modeling Studio

Module 12: Event Reception

  • Describe CI resolution
  • Describe automatic node generation
  • Describe ETI resolution
  • Create Indicator Mapping Rules

Module 13: OMi APM Integration

  • Describe the features and benefits of integrating OMi and APM
  • Describe the steps required to integrate OMi and APM
  • Configure integration between OMi and APM
  • Verify successful integration

Module 14: OMi SiteScope Integration

  • Describe the purpose and usage of SiteScope
  • Describe the features and benefits of integrating OMi with SiteScope
  • Integrate OMi with SiteScope
  • Verify the integration features between OMi and SiteScope
  • Analyze SiteScope topology in the OMi RTSM

Module 15: OMi HPOM Integration

  • Identify HPOM features used by OMi
  • Establish trust between OMi and HPOM
  • Configure OMi to connect to HPOM
  • Define dynamic topology synchronization (TopoSync)
  • Configure dynamic TopoSync
  • Configure message forwarding from HPOM to OMi

Module 16: Standard Event Processing

  • Configure the Close Related Events feature of OMi
  • Configure the Duplicate Event Suppression feature of OMi
  • Configure the Event Suppression feature of OMi
  • Configure the Event Storm Suppression feature of OMi

Module 17: Topology Based Event Correlation

  • Define Topology Based Event Correlation (TBEC)
  • Analyze TBEC operation
  • Use Correlation Manager
  • Correlate rule creation
  • Automate cross-domain correlation
  • Relate events manually

Module 18: Stream Based Event Correlation

  • Configure the Stream Based Event Correlation (SBEC) feature of OMi

Module 19: Event Automation

  • Configure the Time-Based Event Automation (TBEA) feature of OMi
  • Provide an overview of OMi event forwarding capabilities
  • Provide an overview description of Event Processing Interface (EPI) script capabilities
  • Provide an overview description of custom actions

Module 20: User Management

  • Describe OMi user management
  • Describe how permissions are defined within roles
  • Describe how roles and permissions are applied to users and groups
  • Describe how roles are inherited by groups from parent groups
  • Create new roles
  • Create new groups
  • Create new users
  • Create event assignment rules

Module 21: OMi Content Packs

  • Define packaged OMi functionality
  • Use the OMi content types
  • Analyze OOTB content
  • Work with the OMi Content Manager
  • Create a content pack
  • Export a content pack

Module 22: Monitoring Automation Overview

  • Describe the features and benefits of MA
  • Describe how monitoring is organized into policy templates, aspects, and management templates
  • Assign MA management templates to CIs
  • Enter custom parameter values for assignments
  • Create automatic assignment rules to assign and maintain monitoring
  • Verify monitoring assignments in MA
  • Access monitoring configuration reports in MA

Module 23: OMi Administration

  • Use the Discover OMi page
  • Use the Return on Investment (ROI) page
  • Use OMi self-monitoring features and dashboards to monitor the health of OMi
  • Describe downtime concepts and configuration
  • Describe OMi downtime behavior concepts and configuration
  • Set up OMi event notifications
  • Describe OMi license management
  • Identify infrastructure settings for OMi
  • Locate log file information needed to troubleshoot OMi

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