Overview

This five-day, advanced, instructor-led course is designed for technically experienced Operations Bridge Manager (Formerly known as Operations Manager i) 10.x administrators and support personnel. It covers advanced concepts, principles, methodologies, and hands-on configuration of the OBM software and solutions. In addition, this training provides an opportunity for OBM administrators to learn how to extend the value of their current implementation using custom event handling and integration with other applications.

This course includes hands-on labs that use the ITOM Container Deployment Foundation (CDF) platform and version 2019.08 of the OBM software.

Prerequisites

To be successful in this course, you should have the following prerequisites or knowledge:

  • IT operations principles and practices
  • Systems and network administration
  • Industry-standard operating systems
  • Network, system, and application monitoring principles and practices

Audience/Job Roles

This course is intended for:

  • IT Tools engineers
  • Operations staff
  • Operations managers
  • Availability engineers
  • System administrators
  • Network administrators

Delegates will learn how to

  • Describe, configure, and troubleshoot Configuration Item (CI) resolution
  • Describe, configure, and troubleshoot Event Type Indicators (ETI) resolution
  • Describe, configure, and troubleshoot the primary stages of the event pipeline
  • Create and tune Topology Based Event Correlation (TBEC) correlation rules
  • Create and tune Stream Based Event Correlation (SBEC) correlation rules
  • Create and tune Time Based Event Automation (TBEA) automation rules
  • Create and tune event suppression rules
  • Customize the way health information is processed and displayed in OBM
  • Create OBM custom actions
  • Create an event processing customization based on an existing script
  • Use advance policy management and Management templates
  • Create and deploy Policy templates for Data collection using:
  • Measurement Threshold Policy Template
  • REST Web Service Policy Template
  • Database Policy Template
  • Structured Log File Policy Template
  • Configure Metric Streaming on nodes using Intelligent Data Lake (Collect Once – Store Once) data source.
  • Troubleshoot issues with OBM

Outline

Module 1: Course Overview

  • Describe, configure, and troubleshoot Configuration Item (CI) resolution
  • Describe, configure, and troubleshoot Event Type Indicators (ETI) resolution
  • Describe, configure, and troubleshoot the primary stages of the event pipeline
  • Create and tune Topology Based Event Correlation (TBEC) rules
  • Create and tune Stream Based Event Correlation (SBEC) rules
  • Create and tune Time Based Event Automation (TBEA) rules
  • Create OBM custom actions

Module 2: Event Pipeline

  • Describe event processing in OBM Gateway Component
  • Describe event processing in OBM Data Processing Component
  • Describe the effect of each event pipeline on events
  • Locate and tune parameters relevant to each stage of Event pipeline
  • Locate log messages relevant to each stage of Event pipeline

Module 3: CI Resolution

  • Explain CI resolution processing
  • Recommend appropriate hints to be provided by event sources
  • Configure the CI resolution cache

Module 4: ETI Resolution

  • Describe Event Type Indicators (ETIs) resolution in OBM
  • Follow best practices to customize and use ETIs
  • Describe how data collectors deliver ETI hints in events
  • Resolve issues related to ETI resolution
  • Locate log files containing ETI resolution entries

Module 5: Event Reduction Tuning

  • Configure the Close Related Events feature of OBM
  • Use the Duplicate Event Suppression feature of OBM
  • Use the Event Suppression feature of OBM
  • Configure the Event Storm Suppression feature of OBM

Module 6: Topology-Based Event Correlation

  • Define Topology Based Event Correlation (TBEC)
  • Identify the TBEC operation
  • Use the Correlation Manager
  • Correlate rule creation
  • Automate cross-domain correlation
  • Relate events manually

Module 7: Stream-Based Event Correlation

  • Configure the Stream Based Event Correlation (SBEC) feature of OBM

Module 8: Event Automation and Forwarding

  • Configure the Time-Based Event Automation (TBEA) feature of OBM
  • Analyze OBM event forwarding capabilities
  • Define the Event Processing Interface (EPI) script capabilities
  • Identify custom actions

Module 9: RTSM Modeling

  • Identify the purpose of Modeling Studio
  • Define a model
  • Create a view
  • Define a TQL query
  • Use the Modeling Studio to create a:
  • A Pattern-Based Model
  • A Perspective-Based View
  • A Pattern View

Module 10: Service Health Customization

  • Describe customizing Service Health to meet unique requirements
  • Create Health Indicators (His)
  • Create Key Performance Indicators (KPIs)
  • Create KPI assignments
  • Describe the operation of KPI Enrichment Service (KES)
  • Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)

Module 11: Custom Actions

  • Explain the purpose and operation of custom actions
  • Access and execute custom actions
  • Analyze the results of custom actions executed
  • Describe the primary areas of OBM that support customization using Groovy script
  • Create a custom action
  • Verify successful operation of a custom action
  • Add logging to a custom action
  • Access the Java documentation for OBM-related APIs

Module 12: Event Processing Interface

  • Describe event processing interface entry points in the pipeline
  • Describe EPI scripting use-cases
  • Explain the required components of an EPI script
  • Create an event processing customization based on an existing script
  • Verify successful operation of an event processing customization
  • Add logging to an EPI script
  • Install and use the OBM Script Development Kit

Module 13: Advanced Policy Management

  • Create and assign a basic policy template
  • Add parameters to a policy template

Module 14: Measurement Threshold Policy Templates

  • Create and assign Measurement Threshold policy template
  • Add parameters to a policy template

Module 15: REST Web Service Policy Templates

  • Create REST Web Service policy template
  • Assign REST web Service policy template
  • Test the REST web Service policy template

Module 16: Database Policy Templates

  • Create a Database policy template
  • Assign a Database policy template
  • Test a Database policy template

Module 17: Structured Log File Policy Templates

  • Create Structured Log File policy template
  • Assign Structured Log File policy template
  • Test the Structured Log File policy template

Module 18: Management Templates

  • Create and assign Management Templates
  • Use OBM Management Packs

Module 19: Collect Once – Store Once (COSO)

  • Explain the concepts of Collect Once – Store Once
  • Configure metric streaming aspect for target nodes

Module 20: OBM Troubleshooting

  • Analyze the status of OBM in the OBM Status page
  • Analyze the status of OBM using OBM self-monitoring
  • Locate log files related to data flow into and within OBM
  • Modify the level of detail logged by OBM processes
  • Capture log files using the Log Grabber utility
  • Use the OBM Logging Administrator to consolidate messages