QA Total Learning™ is our newest and most effective way to learn.

Combining the best of digital and live learning, with access to world-class industry experts, we focus on ensuring you can apply your learning to help you drive impactful results in your workplace. What's more, our digital platform gives you the tools to track your progress and manage your own learning.

This course is for IT professionals, including service desk analysts, service desk engineers, support analysts, and technical support engineers. It has been designed to help learners refresh their knowledge of operating systems and troubleshooting, to support career progression in the IT administration space, and/or to work towards the Microsoft Modern Desktop Administrator Associate certification.

In this Total Learning course, learners will benefit from both digital and live learning to provide the best possible preparation for any Windows 10 IT administration position.

The Digital stage of the learning journey covers all the core theory of the course, while the 2-day virtual Live event gives learners scenario-based labs to do with expert support and guidance. This gives learners a chance to put what they’ve learned during the Digital stage into practice. The Apply stage continues the journey and gives learners an opportunity to demonstrate to their employers that what they have learned during the Digital stage and the Live event, through focused project/BAU work.


Learners attending this course will receive the Microsoft official curriculum courseware for the MD-100 exam. The Digital and Live content included within this course will help prepare learners for the exam, but is primarily focused on ensuring that the learner is equipped with the latest knowledge of modern desktop administration. Therefore, in order to pass the exam, we recommend further self-study from the manuals after attending the Live event.

Accessing your courseware and registering attendance with Microsoft

To access your Official Curriculum (MOC) course materials you will need a Microsoft.com/Learn account. In Learn you will also be able to register your completion of the event and receive your achievement badge. You will be issued with a unique code during your event.
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  • A basic understanding of computer networks and hardware concepts
  • A basic understanding of OS and Application concepts
  • Experience using the Windows OS
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At the end of this course, the learner will be able to

  • install and customise Windows 10.
  • configure updates for Windows.
  • configure devices and drivers for Windows.
  • configure storage for Windows.
  • configure network and remote management settings in Windows.
  • configure and manage browsers and applications in Windows.
  • configure account access and authentication.
  • configure file and folder permissions.
  • describe methods for securing Windows 10, common threats, and methods for mitigating against them.
  • troubleshoot Windows and application installations.
  • troubleshoot hardware and driver issues.
  • troubleshoot file issues and perform recoveries.
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Course Outline

This Total Learning course consists of three stages:

  • Digital stage – up to 25 hours, completed over a minimum of 4 weeks
  • Live event – 3 days
  • Apply stage – 20 hours of effective work over 3 months

Digital stage

During the Digital stage, learners will work through the following content:

  • An introduction to Windows 10
  • Deploying Windows 10
  • Configuration, updates, and management
  • Users and device accounts
  • Managing devices and drivers
  • Storage, file systems, and permissions
  • Networking
  • Apps and browsers
  • Security
  • Support and troubleshooting

Live event

During the 3-day virtual Live event, learners will work individually and in teams to work through a series of labs. These have been designed to give learners the opportunity to put everything they learned during the Digital stage into action.

The facilitator will use Miro to create a digital workspace environment, enabling a collaborative and interactive learning experience.

Apply stage

During the Apply stage, learners will apply the skills gained during the Digital stage and Live event into their day-to-day work. Learners are given several options to choose from, allowing them to tailor the Apply stage to their personal and business situation. The Apply stage has been designed to give line managers transparency and sign-off powers. QA will support to ensure that learners understand exactly what they need to do during this stage.

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QA Total Learning™

Our most effective way to learn.

  • Flexible learning
  • Higher pass rates
  • Better workplace outcomes

Learn more about Total Learning

Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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