Overview

In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

Audience Profile

The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance. To earn the Microsoft Teams Voice Engineer certification, candidates must pass Exam MS-700: Managing Microsoft Teams in addition to the MS-720 exam.
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Prerequisites

Before attending this course, students should have intermediate knowledge of the following topics from MS-700: Managing Microsoft Teams:
  • Plan and configure a Microsoft Teams environment
  • Manage chat, teams, channels, and apps
  • Manage calling and meetings
  • Monitor and troubleshoot a Microsoft Teams environment
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Delegates will learn how to

  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
  • Configure, deploy, and manage Teams devices
  • Monitor and Troubleshoot Teams Phone
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Outline

Module 1: Plan and configure Teams Phone
After completing this module, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.
Lessons
  • Plan for Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Migrate voice services from Skype for Business Server to Teams
  • Configure Teams Phone
  • Configure auto attendants and call queues
  • Configure and deploy Direct Routing
  • Extend Teams Phone with additional services
Lab : Prepare the lab environment
  • Configure your lab environment
  • Assign permissions
  • Validate and manage licenses
  • Setup PowerShell for Microsoft Teams Administration
Lab : Configure your environment for Teams Phone
  • Evaluate your network requirements with the Network Planner
  • Use the Teams Network Assessment Tool
  • Configure a basic network topology for dynamic emergency calling
  • Configure voice policies
  • Prepare users for calling
  • Configure audio conferencing settings
  • Configure call queues and auto attendants
After completing this module, students will be able to:
  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
Module 2: Manage Teams Phone
In this module, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.
Lessons
  • Configure and manage voice users
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone
Lab : Manage your Teams Phone Environment
  • Manage voice users
  • Manage Teams devices
  • Monitor and troubleshoot Teams Phone
After completing this module, students will be able to:
  • Manage voice users
  • Configure, deploy, and manage Teams devices
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Why choose QA

Special Notices

Please note: Due to the dynamic nature of updates to Microsoft 365 functionality, elements of the syllabus of this course can be subject to change without notice.
Microsoft Official Courses offer fast paced, higher level overviews of features with hands-on labs that may be completed during and post course. Note – there may not be time to complete labs during the course due to the delays in some Microsoft 365 services and the breadth of material to cover.
Microsoft Official M365 Courses are appropriate for delegates primarily interested in certification.
If you are interested in an in-depth exploration of any specific Microsoft 365 technology, QA recommends that you attend a Mastering QA authored course from our Microsoft 365 curriculum which offer end to end detailed guidance and hands on labs and continual reviews and updates to keep pace with Microsoft updates.
You can see the available courses at www.qa.com/M365.

Dates & Locations

Microsoft 365 learning pathways

Required Star = Required
Certification = Certification
Technical Decision Maker
Office 365 General Administration
Exchange Online/Hybrid
SharePoint Online/Hybrid
Device Management, Identity and Services
Security and Compliance
Modern Desktop
Power Platform
Microsoft Teams
Microsoft Teams Development
Office 365 General Administration
Microsoft Teams Development

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