In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams.

The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration.

Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

This course helps to prepare the student for the Microsoft exam MS-720: Microsoft Teams Voice Engineer Those who pass both this exam and MS-700: Managing Microsoft Teams will earn the Microsoft 365 Certified: Teams Voice Engineer Expert certification.

Audience profile

The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization.

The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. They are familiar with telecommunication technologies and have experience in Microsoft Teams, Microsoft 365, and PowerShell.

They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. They manage Teams-certified devices, audio/video conferencing, and voice migration. They collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. And they also work with administrators for other workloads, including networking, identity, licensing, security, and compliance.

Accessing your courseware and registering attendance with Microsoft

To access your Official Curriculum (MOC) course materials you will need a Microsoft.com/Learn account. In Learn you will also be able to register your completion of the event and receive your achievement badge. You will be issued with a unique code during your event.
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Before attending this course, students should have intermediate knowledge of the following topics from the MS700: Managing Microsoft Teams course:

  • Plan and configure a Microsoft Teams environment
  • Manage chat, teams, channels, and apps
  • Manage calling and meetings
  • Monitor and troubleshoot a Microsoft Teams environment
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Delegates will learn how to

At the end of the course, the student should be able to:

  • Plan and configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone
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Learning Path 1: Plan and configure Teams Phone

You‘ll learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.

Modules in this Learning Path

  • Plan for Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Migrate voice services from Skype for Business Server to Teams
  • Configure Teams Phone
  • Configure auto attendants and call queues
  • Configure and deploy Direct Routing
  • Extend Teams Phone with additional services

Lab 1: Configure the lab environment
Lab 2: Configure your environment for Teams Voice usage
Lab 3: Expand your Teams Voice environment to use Direct Routing

Learning Path 2: Manage Teams Phone

Discover how to manage Teams Voice after implementation. You’ll learn how to manage Teams Voice users, Teams devices, and perform common troubleshooting tasks.

Modules in this Learning Path

  • Configure and manage voice users
  • Configure, deploy and manage Teams devices
  • Monitor and troubleshoot Teams Phone

Lab 4: Manage your Teams Voice environment

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Why choose QA

Special Notices

Please note: Due to the dynamic nature of updates to Microsoft 365 functionality, elements of the syllabus of this course can be subject to change without notice.

Microsoft Official Courses offer fast paced, higher level overviews of features with hands-on labs that may be completed during and after the course. Please note: There may not be time to complete all the labs during the course due to the delays in some Microsoft 365 services and the breadth of material that is covered.

Microsoft Official Microsoft 365 courses are appropriate for delegates primarily interested in certification.

If you are interested in an in-depth exploration of any specific Microsoft 365 technology, QA recommends that you attend a ‘Mastering’ QA-authored course from our Microsoft 365 curriculum which offers end-to-end detailed guidance and hands on labs, and continual reviews and updates to keep pace with Microsoft updates.

You can see the available courses at www.qa.com/M365.

Microsoft 365 learning pathways

Required Star = Required
Certification = Certification
Technical Decision Maker
Office 365 General Administration
Exchange Online/Hybrid
SharePoint Online/Hybrid
Device Management, Identity and Services
Security and Compliance
Modern Desktop
Power Platform
Microsoft Teams
Microsoft Teams Development
Microsoft Teams Development

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