Overview
In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams.
The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration.
Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.
This course helps to prepare the student for the Microsoft exam MS-720: Microsoft Teams Voice Engineer Those who pass both this exam and MS-700: Managing Microsoft Teams will earn the Microsoft 365 Certified: Teams Voice Engineer Expert certification.
Audience profile
The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization.
The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. They are familiar with telecommunication technologies and have experience in Microsoft Teams, Microsoft 365, and PowerShell.
They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. They manage Teams-certified devices, audio/video conferencing, and voice migration. They collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. And they also work with administrators for other workloads, including networking, identity, licensing, security, and compliance.
Accessing your courseware and registering attendance with Microsoft
Prerequisites
Before attending this course, students should have intermediate knowledge of the following topics from the MS700: Managing Microsoft Teams course:
- Plan and configure a Microsoft Teams environment
- Manage chat, teams, channels, and apps
- Manage calling and meetings
- Monitor and troubleshoot a Microsoft Teams environment
Delegates will learn how to
At the end of the course, the student should be able to:
- Plan and configure Microsoft Teams Phone
- Plan and optimize network performance for Teams Phone
- Configure and deploy Direct Routing
- Configure, deploy, and manage Teams devices
- Monitor and troubleshoot Teams Phone
Outline
Learning Path 1: Plan and configure Teams Phone
You‘ll learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.
Modules in this Learning Path
- Plan for Teams Phone
- Plan and optimize network performance for Teams Phone
- Migrate voice services from Skype for Business Server to Teams
- Configure Teams Phone
- Configure auto attendants and call queues
- Configure and deploy Direct Routing
- Extend Teams Phone with additional services
Lab 1: Configure the lab environment
Lab 2: Configure your environment for Teams Voice usage
Lab 3: Expand your Teams Voice environment to use Direct Routing
Learning Path 2: Manage Teams Phone
Discover how to manage Teams Voice after implementation. You’ll learn how to manage Teams Voice users, Teams devices, and perform common troubleshooting tasks.
Modules in this Learning Path
- Configure and manage voice users
- Configure, deploy and manage Teams devices
- Monitor and troubleshoot Teams Phone
Lab 4: Manage your Teams Voice environment
Microsoft 365 learning pathways
= Required
= Certification
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