This is a one-day course giving an overview into Microsoft Dynamics 365. The course is ideally suited to delegates who have no experience or knowledge of Dynamics 365 and wish to proceed in rolling out a deployment of Dynamics 365 in the future.
The course is aimed at Project Managers, Administrators and Developers for Dynamics 365.

This course covers the Dynamics 365 applications, the Power Platform, cloud concepts, the security model and licensing considerations.

At the end of this training course delegates should have the required knowledge (with extra revision study) to take exam MB-900: Microsoft Dynamics 365 Fundamentals


None, although it is recommended that delegates have some experience with Office 365.

Course Outline


Module 1 – Introduction to Business Applications

  • Over of apps
  • Apps for Customer Engagement
  • Apps for Unified Operations
  • Business Scenarios and demos
  • The Power Platform
  • Module Summary

Module 2 – Cloud Concepts

  • Overview of Cloud architecture
  • Different types of cloud Services
  • Module summary

Module 3 – Managing Deployment and Releases

  • Types of deplotments
  • Types of releases
  • Security concept and roles
  • GDPR
  • Module summary

Module 4 – Licensing, Onboarding and Support

  • Finding a Partner
  • Licensing options
  • Getting started with Dynamics 365
  • Module summary

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