“I have been adopted by the millennials, and I'm enjoying every minute of it! I'm learning a new language.”
Maxine Waters, American politician

There are many perceptions about younger workers, especially so-called ‘millennials’. It seems many leaders of industry have something negative to say about them, describing them as entitled, lazy, selfish or even greedy.

In truth, most young employees are serious, thoughtful and hardworking. Like many people at their age they may lack experience in the workplace, so it’s important that managers know how to engage with them so that they can learn and perform to their best.

By bringing our own world to work and working with younger people, we are creating a new world – where we learn from them and vice versa.

Common concerns we hear from people who attend this course include:

  • How do I communicate with, manage and lead younger employees?
  • How do I bridge the ‘generation gap’?
  • I don’t understand millennials! How can I manage them effectively?
  • How can I get the best from my younger employees, and how can I retain them?

This Develop-level workshop is about understanding how your younger employees think and act, as well as why, so you can adapt your management and leadership style to ensure you communicate with, manage and lead them effectively.

Younger employees may need more management than leadership, and you’ll definitely need to be flexible in your style and approach.

We’ll explore the difference between the current generations in the workplace, learning new and flexible approaches to communication and leadership.

Target Audience

This Develop-level course is aimed at anyone who manages and leads younger employees, including graduates and apprentices, and who wants to get the best out of them.

If you’re new to management, you might also want to consider our first-line manager courses, such as Stepping up to Management or Managing Technical Teams.

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Delegates are asked to complete a short questionnaire and reflective questions before attending the workshop.

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Learning Outcomes

What will we do?

  • Explain the varying generations in our current workplace including how they prefer to be managed
  • Explore how to provide a diverse learning environment to challenge and stretch your younger employees
  • See how you can adapt your management and leadership style to get the best from different generations and individuals
  • Learn how to adapt your style when communicating, giving feedback to younger employees
  • Find out how to communicate in an adult way to keep lines of communication open
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Workshop Outline

  1. Welcome and introductions
  2. Talking about our generations
  3. Myths about younger employees
  4. The manager’s role in learning
  5. Adapting your style for communication and feedback
  6. Managing the relationship with Transactional Analysis
  7. Choosing when to lead and when to manage
  8. Case Study
  9. Tips for managing millennials and generation Z
  10. Summary and close
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Why choose QA

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

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