Overview

This course teaches merchants and marketers how to manage catalogs, content, products, and promotions for a Commerce Cloud storefront using the Commerce Cloud Business Manager.
NOTE: This course does not include programming, administration, or site design. This class is taught using the SFCC reference architecture site and not the client’s specific site. Client specific site is used during the Launch Readiness Boot Camp conducted by Services.
Who should take this course?
  • Merchants
  • Marketers
  • Content Managers

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Prerequisites

Delegates will learn how to

When you complete this course, you will be able to:
  • Manage catalogs, categories, products, pricing, inventory, and recommendations.
  • Manage search results, sorting rules, search refinements.
  • Leverage analytics.
  • Use coupons, source codes, and customer groups in promotions and campaigns.
  • Manage product images.

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Outline

Salesforce B2C Commerce Review
  • Key Concept Review
Catalogs and Categories
  • Configuring Catalog-Level Image Management Settings
  • Configuring Catalog-Level Product Attribute Settings
  • Category Overview
  • Creating a Category
  • Sorting Categories
  • Editing Category Configuration
  • Copying a Category
  • Moving a Category
  • Adding a Banner to a Category
Products
  • Searching for Products
  • Creating a Product
  • Using the Storefront Toolkit to View Product Information
  • Assigning Multiple Products to a Category
  • Copying Products
  • Managing Product Attributes
  • Managing Variation Masters and Variation Products
  • Using Price Books to Manage Prices
  • Inventory Settings & Management
  • Using Product Sets
  • Product Bundles
Recommendations
Improving Search Results
  • Manage Search Indexes
  • Configuring Searchable Attributes
  • Managing Synonyms and Hypernyms
  • Using the Storefront Toolkit to View Search Information
  • Managing Search Suggestions
  • Managing Common Phrases
  • Managing Stop Words
  • Managing the Exclusion of Category Names
  • Search Query Processing
  • Managing Search Redirects
Sorting Rules
  • Manually Changing the Order of Products in a Category
  • Using Search Placement or Search Rank to Change Product Order in a Category
  • Applying a Rule with Dynamic Attributes to Change Product Order in a Category
  • Inserting the Rule
  • Automatically Change the Search Result Order
  • Storefront Sorting Options Menu
Search Refinements
  • Configuring Search Refinements for a Site and a Category
  • Using Buckets
Qualifiers
  • Managing Coupons
  • Creating Coupons
  • Using Source Code Groups
  • Creating a Source Code Group
  • Customer Groups
  • Using Static Customer Groups
  • Using Dynamic Customer Groups
Campaigns
  • Creating a Campaign
  • Creating Experiences
Promotions
  • Creating a Promotion
  • Promotion Rules
  • Promotion Visualizations
  • Inclusions and Exclusions
  • Global Exclusions
Refining Campaigns
  • Marketing Your Campaign
  • Stacking Rules
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Why choose QA

Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

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We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

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How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

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When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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