People are one of the most important parts of a project, but people management skills are often overlooked in favour of technical skills by project managers. However, effective people management, team management, influencing and communication skills, enable project managers to gain commitment from the project team and their stakeholders to achieve the performance needed to successfully deliver against objectives.
This course is for those individuals who have responsibility for, or are part of, the team responsible for delivering projects - on time, to cost and quality. It is essential you understand your own personal approach to 'management' so you can chose the right techniques to influence your team and key stakeholders.
By the end of the course you will be able to:
At the end of this course you will be able to:
- identify the project manager's responsibility in managing people
- identify the skills required to manage people when running a project
- understand the stages of team development
- appreciate the importance of delegation
- build your communication skills
- understand how to manage conflict, productively
- recognise the causes and symptoms of stress in yourself and others
- explore a range of leaderships styles to support you in your role
- recognise how to motivate within a project team.
What will the course cover?
- Understanding your communication approach as well as how you can adapt your style.
- Team working.
- Conflict management.
- People management/Human Resource management.
- Professionalism and ethics.
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How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.