QA Total Learning™ is our newest and most effective way to learn.
Combining the best of digital and live learning, with access to world-class industry experts, we focus on ensuring you can apply your learning to help you drive impactful results in your workplace. What's more, our digital platform gives you the tools to track your progress and manage your own learning.
This course is aimed at second and third line support personnel who are concerned with the deployment, enrolment and management of Windows clients using both 'traditional' and “ modern” methods & tools.
In this course, learners will learn how to plan and implement a Windows 10 / 11 enrolment and management solution using modern management methods, as well as how to implement an update strategy. Learners will be introduced to key components of modern management and co-management strategies and will participate in a journey through Unified Endpoint Management using Microsoft Endpoint Manager (formerly known as Intune). Learners will configure Microsoft Endpoint Manager to manage their Windows client estate and also be introduced to multi-vendor management, managing Apple and Android devices too.
Learners will also learn about methods for deployment and management of traditional and modern applications. Learners will be introduced to the key concepts of security in modern management including user & group management through Azure Active Directory plus Role Based Access Control (RBAC) using Endpoint Manager. They will also explore device management using compliance policies, configuration profiles, conditional access & device security as well as how modern and traditional management tools interact.
In this Total Learning course, learners will benefit from both digital and live learning to provide the best possible preparation for any Windows 10 IT administration position.
The Digital stage of the learning journey covers all the core theory of the course, while at the 2-day virtual Live event, learners will participate in scenario-based labs and exercises with expert support and guidance. This gives learners a chance to put what they’ve learned during the Digital stage into practice and also to focus on the modern management tools utilised today. The Apply stage continues the journey and gives learners an opportunity to demonstrate to their employers that what they have learned during the Digital stage and the Live event, through focused project/BAU work.


Learners attending this course will receive the Microsoft official curriculum courseware for the MD-101 exam. The Digital and Live content included within this course will help prepare learners for the exam but is primarily focused on ensuring that the learner is equipped with the latest knowledge of modern desktop and device deployment and management. Therefore, in order to pass the exam, we recommend further self-study from the manuals after attending the Live event.

Accessing your courseware and registering attendance with Microsoft

To access your Official Curriculum (MOC) course materials you will need a Microsoft.com/Learn account. In Learn you will also be able to register your completion of the event and receive your achievement badge. You will be issued with a unique code during your event.
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The course touches a number of technology areas including Azure Active Directory, Active Directory - Directory Service, Endpoint Manager, Windows and mobile device OSs, application deployment, device security and monitoring. The course requires attendees to be technically competent with either Windows 10 or Windows Server 2016 and while the course does not have any detailed technical prerequisites, it would be an advantage to have skills in some or all of those areas listed above.
It is strongly recommended that learners have attended either the MD100 'Microsoft Windows Client' course or the MD100-TL “Microsoft Windows Client – Total Learning” course or have equivalent practical experience with Windows services.

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Delegates will learn how to

At the end of this course, the learner will be able to:
  • Plan, develop, and implement an Operating System deployment, upgrade, and update strategy.
  • Understand the benefits and methods of co-management strategies.
  • Plan and implement device enrolment and configuration.
  • Manage and deploy applications and plan a mobile application management strategy.
  • Manage users and authentication using Azure AD and Active Directory DS.
  • Describe and implement methods used to protect devices and data.
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This Total Learning course consists of three phases:

  • Digital Learning – Up to 15 hours, completed over a minimum of three weeks
  • Live Event – 2 days
  • Apply phase – Up to 15 hours of effective work over three months

Digital Learning

During the digital stage, learners will work through our online platform, studying the key deployment and management tools, both traditional and modern, available for Windows client and cross platform device management.

Digital modules:

  • Introduction to Device Management
  • Device Enrolment
  • Modern Device Management
  • Application Deployment and Management
  • Traditional Windows Deployment
  • Security and Reporting
  • Managing Updates
  • Live Readiness Check

Live Event

During the 2-day virtual Live stage learners will undertake a series of highly practical scenario-based exercises and labs exploring Microsoft Endpoint Manager and choosing a licensing solution; Role based Access Control; Hybrid Environments; Device enrolment and management; Application deployment and control, and Monitoring and Reporting tools.

Live modules:

  • Exercise 1: Desktop Lifecycle
  • Lab 1: Setting up subscriptions and tenancies
  • Exercise 2: Understanding Users and Groups
  • Lab 2: Cloud account, groups and RBAC
  • Discussion based feedback on Lab 1 and 2
  • Lab 3: Connecting the directory to the cloud
  • Discussion based feedback on Lab 3
  • Exercise 3: Device enrolment
  • Exercise 4: Autopilot
  • Discussion based feedback on Exercises 3 and 4
  • Lab 4a: Device enrolment
  • Discussion of Desktop vs Cloud
  • Lab 4b: Device enrolment
  • Discussion based feedback on Lab 4
  • Exercise 5: Device Management tools in MEM
  • Exercise 6: GPO v Profiles
  • Lab 5a: Compliance, profiles and policies
  • Lab 5b: Compliance, profiles and policies
  • Exercise 7: Application lifecycle
  • Exercise 8: Application deployment
  • Discussion based feedback on Exercises 7 & 8
  • Lab 6: Deploying business apps
  • Discussion based feedback on Lab 6
  • Exercise 9: App protection
  • Discussion based feedback on Exercise 9
  • Lab 7: Protecting business data
  • Discussion based feedback on Lab 7
  • Review and Q&A

Apply Stage

At the apply stage learners will translate the skills gained during the Digital and Live stages into their place of work. In conjunction with your line manager or relevant stakeholder you will identify a real deployment or management work package to which you will apply your newly found skills. The Apply stage has been designed to give line managers transparency and sign-off powers. QA will support to ensure that learners understand exactly what they need to do during this stage.

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Why choose QA

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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