Special Notices

Please be aware that whilst this course is the appropriate option to prepare you for the related Microsoft exam, the topics and structure of the course can be confusing for delegates who are not interested specifically in certification. The course does not represent a deep dive into any of the various Office 365 technologies identified in the below course syllabus. Topics are treated as a high level introduction and there are limited practical lab exercises associated with the various modules.

Should you require an in-depth exploration of any specific Office 365 technology, QA recommends that you attend a Technical Mastering QA authored course from our Microsoft 365 curriculum which offers end to end detailed guidance and hands on labs for:

  • Exchange Online
  • Sharepoint Online
  • 365 Teams
  • GDPR and compliance on Office 365
  • Office 365 Modern Development
  • Exchange Hybrid deployments
  • Sharepoint Hybrid deployments
  • Microsoft Flow
  • Microsoft PowerApps


You can find these courses here

For more information on the new Office 365 curriculum and certification please review Principal Technologist for Microsoft Productivity, Phil Crayford's blog here

In this course you’ll learn about the traditional and modern solutions for messaging high availability and disaster recovery. Messaging systems have become increasingly complex, given the abundance of new features that have been added the last few years, as well as the increased importance placed on availability and disaster recovery. The traditional approaches for high availability and disaster recovery are still present and exist primarily on the hardware layer, such as RAID systems for storage, block device replication, and archiving solutions using external storage. While Microsoft Exchange supports these traditional approaches, it also offers solutions that modernize high availability and disaster recovery by providing solutions directly integrated into the messaging systems. This includes such things as continuous replication and retention solutions that are built directly inside the message databases. This saves administrators a lot of time and effort maintaining different layers of foreign solutions on hardware and software. In this course, you’ll be introduced to each solution, you’ll learn when to use the one or the other, you’ll learn how to plan a deployment, and how to perform the actual implementation.

Target Audience

The Messaging Administrator deploys, configures, manages, and troubleshoots recipients, permissions, mail protection, mail flow, and public folders in both on-premises and cloud enterprise environments.  Responsibilities include managing message hygiene, messaging infrastructure, and hybrid configuration and migration. The Messaging Administrator also implements and manages disaster recovery, high availability, and client access. The Messaging Administrator collaborates with the Security Administrator and Microsoft 365 Enterprise Administrator to implement a secure hybrid topology that meets the business needs of a modern organization. The Messaging Administrator should have a working knowledge of authentication types, licensing, and integration with Microsoft 365 applications.

This course is designed for persons who are aspiring to the Microsoft 365 Messaging Administrator role.

After completing this course, students will be able to:

  • Plan High Availability for Mailbox Servers
  • Plan High Availability for Client Access Service
  • Plan High Availability for Transport
  • Implement Site Resilience
  • Plan for Disaster Recovery
  • Implement Backup Strategies
  • Restore Mailboxes, Databases, and Servers
  • Plan the Public Folder Hierarchy
  • Implement and Manage Public Folders
  • Troubleshoot Public Folders

Module 1: High Availability for Exchange Servers

Lessons

  • Planning High Availability for Mailbox Servers
  • High Availability for Client Access Service
  • High Availability for Transport
  • Implementing Site Resilience

Module 2: Managing Disaster Recovery

Lessons

  • Planning for Disaster Recovery
  • Implementing Backup Strategies
  • Restoring Mailboxes, Databases, and Servers

Module 3: Managing Public Folders

Lessons

  • Planning the Public Folder Hierarchy
  • Implementing and Managing Public Folders
  • Troubleshooting Public Folders

Module 4: Lab - Public Folder Management and Disaster Recovery

Lab : Public Folder Management and Disaster Recovery

  • Exercise 2: Troubleshooting Mail Flow and Connectivity Issues
  • Exercise 2: Disaster recovery using eDiscovery and In-place Holds