Develop the skills and capabilities to increase readiness to change.

Leading change is both an art and a science, which requires you to employ a range of skills to open doors, engage others, increase readiness to change, overcome resistance, and build trust. This course will equip you with the skills, techniques, and tools you need to manage and influence stakeholders successfully and deliver business results. There will be opportunities to explore the change situations you are facing, as well as observe and learn from others.

Read more



Read more

Delegates will learn how to

As a result of attending this course delegates will be able to:

  • Apply a process approach to influencing and managing stakeholders
  • Develop theories on how to effectively communicate with stakeholders
  • Know how to contract their role with the stakeholder
Read more


  • Requirements for effective stakeholder engagement
  • Overview of the relationship cycle
  • Identifying and selecting stakeholders
  • Mapping the current state of a relationship
  • Gaining entry
  • Awareness of limiting beliefs
  • How you can add value
  • Developing credibility
  • Understanding readiness to change
  • Active listening
  • Asking good questions
  • Exploring theories on barriers to change
  • Developing self-awareness
  • Providing feedback
  • Planning next steps
  • Course review
Read more

Why choose QA

Dates & Locations

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

Please contact us for more information