Overview

Students will explore how to manage Citrix Endpoint Management in this three day course. Venture into the cloud as students learn to manage devices, apps, and users. Students will learn how the architecture, management, and communication flow function with Citrix Endpoint Management Service and how they can fit their organization’s needs. You will learn how to administer their Citrix Endpoint Management environment and how to support your end users, as well as working with applications and securing a variety of endpoints.

Versions covered

This course is currently on the latest version of Citrix Endpoint Management

Is this course for me?

Built for IT Professionals interested in learning how to manage Citrix Endpoint Management on-premises or cloud environments using leading practices. Potential students include Administrators and Implementers

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Prerequisites

Citrix course materials are only available to delegates in e-courseware format. Delegates will be provided with instructions on how to access their e-courseware on day one of the event. Those delegates who are attending via either virtual or extended classroom will be required to provide either three monitors (to view courseware, labs and instructor demos simultaneously) or two monitors and a mobile device. Delegates will be required to have an active TCC (Training.Citrix.com) account in order to access course materials and labs.

Please set up Your TCC account up in advance of the course using the following link:

https://www.citrix.com/welcome/create-account/create-account-form.html

Please note: It is highly recommended that the delegate uses a personal email address (rather than company email) to set up their TCC account.

Should you encounter any issues in setting up your TCC account please ensure that you raise this directly with Citrix in advance of your event by visiting http://training.citrix.com then on the home page click, Help, then select Classroom Support, and submit a Critical or High priority request notifying Citrix of the course start date.

Technical pre-requisites

  • Microsoft Windows Server 2012 R2 or Windows Server 2008 R2 , and Microsoft Windows 8.1 or Windows 7
  • Mobile device operating systems, such as iOS and Android
  • Network architecture and terminology
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Learning Outcomes

What you’ll learn:

  • How to manage a Citrix Endpoint Management implementation in a On-premises or cloud environment
  • How to perform common enterprise mobility management tasks and mobile application management
  • Understand the device enrollment process
  • How to perform monitoring, troubleshooting, and reporting on a Citrix Endpoint Management Enterprise solution
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Course Outline

Module 1: Introduction to Citrix Endpoint Management

  • Citrix Endpoint Management Features
  • Citrix Cloud and Citrix Endpoint Management
  • Citrix Endpoint Management User Experience and Security
  • Citrix Endpoint Management Entitlements

Module 2: Citrix Endpoint Management Architecture

  • Citrix Endpoint Management Prerequisites
  • Citrix Endpoint Management Server
  • Citrix Endpoint Management and Microsoft Intune
  • Apple APNs and Google Firebase Cloud Messaging
  • MDX Architecture and Features

Module 3: Cloud Components

  • Cloud Component Overview
  • Onboarding and Access
  • Cloud Connector and Cloud Resource Locations
  • Cloud Migration
  • Cloud Updates and Features

Module 4: Common Device Management Tasks

  • Administrative Console Overview
  • Delivery Groups
  • Device Policies
  • Module 5: Device Enrollment
  • Enrollment Methods
  • iOS Device Enrollment
  • Android Device Enrollment
  • Windows 10 Enrollment
  • Other Devices

Module 6: Managing Device Security

  • Security Policies
  • Automated Actions
  • Android for Work
  • ActiveSync Filtering
  • Shared Devices

Module 7: Working with Apps

  • Application Integration
  • Citrix Endpoint Management Productivity Apps
  • Application Security with MDX
  • 3rd Part Applications

Module 8: Integrating Citrix Content Collaboration

  • Citrix Content Collaboration Overview
  • Integrating Citrix Endpoint Management with Content Collaboration
  • Content Collaboration Workflows

Module 9: Maintaining and Troubleshooting

  • Maintaining Citrix Endpoint Management
  • Maintaining Certificates
  • Troubleshooting Citrix Gateway (formerly NetScaler Gateway)
  • Troubleshooting Tools for Citrix Productivity Apps
  • Firewall Issues

Module 10: Monitoring and Reporting

  • Monitoring and Reporting of Devices
  • Monitoring and Reporting of Citrix Content Collaboration
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