The Lean Six Sigma Awareness training is an intensive 1-day session designed to provide delegates with a good high level understanding of Lean Six Sigma methods, with a focus on aspects of cultural Change Management, Programme Management, Project Selection and the Return on Investment on Lean Six Sigma and Process Improvement.

Examples and Case studies are exclusively from the services industry (Finance, Telecommunications, IT).

The course combines lectures, hands on exercises and group discussion.

Course Delivery - Instructor Led or Virtual:

The LSSAW can be delivered either as Instructor led courses (available both as public events or dedicated onsite sessions for clients) or as virtual sessions. Virtual courses are usually scheduled for a duration of 6 hours (2 sessions of 3 hours) and feature a high level of interaction and can be customised depending on clients' requirements (e.g. pre-work and post work assignments, short online tests after completion of the course).

If you have any queries about your projects following the course or wish to submit your project for accreditation then please contact the Lean Six Sigma group via the email Leanaccreditation@qa.com

Target Audience:

The course is targeted to an audience of Executives, Managers, Project Champions, Process Improvement practitioners, Business Analysis, Project Managers and anyone who is involved in driving Change and Business Process Improvement.


  • There are no prerequisites for this course except a willingness to participate and an interest in Continuous Process Improvement and Organisational Learning.

Delegates will learn how to

At the end of this course you will be able to understand:

  • Different Approaches to Process Improvement (Best Practices and Experimental Approaches)
  • Lean and Six Sigma - basic concepts, definitions and evolution of the methodology
  • The application of Lean Six Sigma to Services and Information Technology (differences with Manufacturing)
  • The Business Case for Lean Six Sigma
  • Lean Six Sigma integration with other process improvement frameworks and Process Life-cycles (PRNCE2, ITIL, Agile)
  • Project Selection and the Lean Six Sigma organisation (profiles and roles)
  • The DMAIC model


  • Lean Six Sigma Introduction (history and main concepts)
  • Lean Six Sigma as a Management philosophy
  • Lean Six Sigma as an Organisational infrastructure
  • Lean Six Sigma as a Measure
  • Lean Six Sigma as a Problem Solving Approach
  • Lean Six Sigma - Problem Discovery (exercise)
  • Lean Six Sigma Programme
  • Types of projects
  • Project Selection criteria
  • Main Project roles
  • The DMAIC cycle
  • The DEFINE Phase
  • The MEASURE Phase
  • The ANALYSE Phase
  • The IMPROVE Phase
  • The CONTROL Phase
  • Case Studies and Q&A

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