ITIL is evolving to embrace the world of digital transformation and the modern service economy. ITIL 4 will provide a flexible framework for organizations to create and deliver their products and services. In this webinar we will outline how ITIL is evolving and the main changes to the guidance when compared to ITIL V3. Furthermore, we will describe the new qualification scheme and address the most frequently asked questions.

Date: Thursday 28th February 2019

Time: 12:30 – 13:10

Cost: FREE

Target Audience

Our audience is senior leaders in service and operational roles and business decision makers looking for organisational level insight. Senior L&D and HR staff with planning responsibility for developing the service management workforce of the future. Individuals that are considering ITIL 4 certification.


  • Evolution of ITIL and drivers for change
  • What’s changing?
  • Key components of ITIL 4
  • Qualification scheme

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