This is the exam that is normally taken during the ITIL Certificate in Managing Across the Lifecycle course.

  • This examination may only be taken by delegates who have attended the QA course. Normally all delegates sit the examination at the end of the course which they attend.
  • If the examination is taken at any other time, as will be the case for re-sits, delegates must bring photo ID (ie passport or full driving licence) and one other form of proof of address (ie utility bill) to the examination location.
  • Please contact us at www.qa.com/contact for details of booking an examination only.

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Ful details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.

ITIL® is a registered trade mark of AXELOS

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