Special Notices

The following new ITIL® 4 courses are now available:

The following new ITIL® 4 courses are coming soon from QA:

  • ITIL® 4 Specialist: Drive Stakeholder Value
  • ITIL® 4 Specialist: High Velocity IT

This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme) and gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation. The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination which leads to the award of the ITIL 4 Managing Professional status. The exam, which is sat on the last day of the course, is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.

Delegates must already have either a ITIL v3 Expert certifcate obtained by passing the MALC exam or ITIL v2-v3 Bridging exam, or have achieved a minimum of 17 credits in the ITIL v3 qualification scheme.

From the ITIL 4 Specialist - High Velocity IT Module:

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

From the ITIL 4 Specialist - Drive Stakeholder Value Module:

  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realise and validate service value

From the ITIL 4 Strategist - Direct, Plan and Improve Module:

  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direct, plan and improve