The ITIL® Foundation Cram and Exam course is designed for single company events to allow delegates to build upon and review their existing knowledge of ITIL at a Foundation level in preparation to take the formal exam at the end of 1 day of intensive revision.

Delegates must have completed an accredited ITIL Foundation (2011) training course whether classroom based, virtual or eLearning prior to attending this course.

ITIL Foundation Cram and Exam Pre-Course Reading

Candidates will be provided with pre-course reading prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials which includes a 40 question mock exam to be taken prior to course attendance. It is recommended that candidates spend 2 hours working through the pre-reading.

If you have not received your pre-reading material within one week of the start of your course, please contact your Account Manager or

Proof of identification

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Ful details and how to apply can be found here At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email or by phone 44(0) 1793 696162.

The purpose of the ITIL Foundation Cram and Exam course is to provide an intensive revision of the ITIL Foundation Certificate in Service Management exam syllabus in order for delegates to successfully complete the exam at the end of the course.

Course content is designed to be flexible to suit the needs of the organisation's delegates. Review of the following areas will typically take place:

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture

The course is designed to review the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. During the course of the cram and exam day, delegates will review the mock paper sent prior to the course as well as other practice questions that the instructor feels are appropriate.

ITIL® is a registered trade mark of AXELOS

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