About this programme

Our Infrastructure Technician Level 3 Apprenticeship combines online learning, classroom training and on-the-job experience to develop real world skills using innovative technology. Whether people are just starting their tech journeys or want to brush up on skills in a current role, perhaps people even want to change roles completely and make the leap into tech - this is the programme.

This apprenticeship opens up opportunities to develop and enhance digital skills, ensuring people have the grounding needed to become a skilled PC professionals, data defenders or cloud controllers.

What’s included?

On successful completion of the programme, apprentices gain the following qualifications:

  • Infrastructure Technician Level 3
  • MTA Networking Fundamentals
  • BCS Level 3 Award in Mobile and Operating Systems
  • BCS Level 3 Award in Cloud Systems
  • BCS Level 3 Award in Coding and Logic
  • BCS Level 3 Award in Business Processes
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What's needed?

The entry requirements for this programme are as follows:

  • 3 GCSEs (or equivalent) at grades A-C in any subject
  • GCSE Maths and English (or equivalents) at grades D or above
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Job role suitability if already in employment:

To help you determine whether this programme is suitable for you or your employee you must be able to answer “yes” to the following questions.

  • Are you/your employee in a full time technical role (which means you/your employee’s daily tasks revolve around IT support activities rather than being mainly administrative)?
  • Do you or your employee solve various IT problems including providing remote support?
  • Do you or your employee do complex IT tasks – such as troubleshooting and fixing problems – not just simple tasks (such as password resets)?
  • Do you or your employee work with other people and therefore able to demonstrate a variety of communication skills in their role (face-to-face, remote etc.)?
  • Do you or your employee work with different types of devices (desktops, laptops, mobiles etc.) – including setting up, connecting, managing and troubleshooting?
  • Do you or your employee work across a range of technologies such as client operating systems, network devices, and cloud infrastructure?

Note speak to your Account Manager for more advice on eligibility and job role/existing staff suitability for this programme.

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What's learned?

Apprentices need tech-enabled apprenticeship programmes that resonate with their day-to-day life. In keeping with this - we have innovated through technology and digital content creation to deliver a ‘high tech, high touch’ approach to blended learning.

High-quality learning content on the go. We deliver “mobile-first” education – this means learning can be accessed anytime, anywhere, on any device.

This programme teaches skills in:

  • Managing cloud services
  • Integrating mobile devices
  • Developing knowledge of coding and logic
  • Understanding business processes (including Helpdesk systems)

Empowering roles such as:

  • Desktop Support Engineer
  • First and Second Line Helpdesk Support
  • Technical Support Analyst
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During the programme apprentices are required to spend 20% of time at work on off-the-job learning.

The knowledge modules in our Infrastructure Technician Level 3 apprenticeship introduce the fundamental technical skills your employee needs. Our face-to-face training workshops and online learning develop the core set of skills people must do well to be competent in their role.

Throughout this programme apprentices will complete:

  • Five knowledge modules introducing tech theory and fundamentals, through a combination of online learning and practical classroom workshops.
  • A work-based portfolio showcasing how the apprentice demonstrated the skills they’ve learnt in real work projects.
  • An end-point assessment in the last 2-3 months of the programme – consisting of a synoptic project undertaken in the classroom and an assessment interview

To ensure all apprentices can do these skills consistently well, we’ve designed modules with the following learning outcomes:

Module 1: Networking and Architecture

  • Develop a working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems, and IT test equipment.
  • Understand maintenance processes and apply them in working practices.
  • Understand the similarities, differences and benefits of up-to-date hardware available.
  • Understand and apply the basic elements and architecture of computer systems and business IT architecture.
  • Understand and apply the relevant numerical skills e.g. binary.
  • Understand the relevant networking skills necessary to maintain a secure network.
  • Implement elements of security within a network.

Module 2: Mobile and Operating Systems

  • Understand the similarities, differences and benefits of the current operating systems available.
  • Understand security principles associated with different platforms and operating systems.
  • Understand how to operate remotely and how to deploy and securely integrate mobile devices.
  • Be able to administer and secure various devices in line with organisational policies.
  • Understand the usage of Microsoft technologies such as Intune, Azure, OneNote, Outlook and Office 365.

Module 3: Cloud Services

  • Understand and have a working knowledge of cloud and cloud services.
  • Understand how to manage user and security groups, and cloud identities.
  • Understand the importance of user and security groups, and cloud identities.
  • Understand the importance of disaster recovery, how a disaster recovery plan works and their role within it.
  • Understand the usage of Microsoft technologies such as Azure, Intune, Exchange Online, SharePoint Online, Skype for Business and Office 365.

Module 4: Business Processes

  • Understand and comply with business processes.
  • Work confidentially and comply with Data Protection.
  • Develop a working knowledge of business IT skills relevant to the organisation.
  • Understand software life cycles, desktop applications, messaging systems, and document management.

Module 5: Coding and Logic

  • Understand the similarities and differences between a range of coding and logic.
  • Understand working/scripting at command line – particularly when supporting server work.
  • Understand application life cycle management.
  • Understand algorithms and data structures.
  • Understand web page development.
  • Use Microsoft technologies such as Windows PowerShell.

For more information download the handout (link in right-hand side panel above).

NOTE: this programme is available in England. If you are based in Scotland click here (IT Systems and Networking SCQF 6 & 8).

To contact us for more information please fill in the form below.

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Why choose a QA apprenticeship

  • 91% of QA apprentices go straight into full-time jobs
  • 2.1 million jobs in the digital economy
  • £42,578 average skilled digital salary

Our apprenticeship programmes

This apprenticeship programme is part of a wider offering, ranging from Level 3 apprenticeships all the way to Level 7 Masters degrees.

Frequently asked questions

How do apprenticeships work?

You’ll spend most of the time working (80% in fact). You’ll complete work projects – doing all the things you’re learning, right away on the job. The rest of the time, you’ll be learning. In lots of different ways.

You can take your career and knowledge progression as far as you want to go with our apprenticeships – even up to gaining a Master's degree.

Who can do an apprenticeship?

For most apprenticeships, you need to be aged 16 and over, be eligible to live and work in the UK and have three to five GCSEs.

Maths and English are important skills for any career, so you’ll need to have them under your belt. Here’s where it gets a bit technical. You’ll need to (at least) have Functional Skills qualifications at Level 2 in Maths and English. Don’t worry, we’ll check your qualifications for you when you apply and explain.

But, even if you don’t have them yet – all is not lost. You can complete them during your QA apprenticeship.

Each apprenticeship has different entry requirements. Check the one you’re interested in to see if you’re a match.

Who will support me on my apprenticeship?

You'll have a whole team behind you. We'll help you get the most out of your apprenticeship.

  • Skills coach
  • Classroom tutors
  • Your line manager
  • Learner services team
  • Safeguarding

What will happen after I apply?

We’ll get in touch if it looks like you’re a match for the apprenticeship job. First, we’ll call to get to know you better. Tell us what you’re about, what your goals are. We’ll also get your details.

You’ll get a link to upload some important documents – to check you can do the apprenticeship you’ve applied for (proof of right to work in the UK, your qualifications etc.). Don’t worry, it won’t take long.

When we have these, we’ll call on WhatsApp to check your ID.

Next, you’ll get a link to complete your profile. This bit is important – your profile is your opportunity to tell potential employers a bit about you. Your skills. Your passion. Why you want this apprenticeship.

We’ll keep in touch about the apprenticeship job you applied for. If any others come up that we think you’d like, we’ll let you know. If you’re keen, we’ll help you prep and we’ll set up that interview.

If all goes well... you’ll get the job. Then you just need to start planning for your first day. Hey presto.

If you’re applying for a job with one of our larger employers, you might be invited to an assessment day – or they might have other special steps to take. Don’t worry, we’ll give you all the details.

Contact Us

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