Our Infrastructure Technician Level 3 Apprenticeship combines online learning, classroom training and on-the-job experience to develop real world skills using innovative technology. Whether people are just starting their tech journeys or want to brush up on skills in a current role, perhaps people even want to change roles completely and make the leap into tech - this is the programme.

This apprenticeship opens up opportunities to develop and enhance digital skills, ensuring people have the grounding needed to become a skilled PC professionals, data defenders or cloud controllers.

What’s included?

On successful completion of the programme, apprentices gain the following qualifications:

  • Infrastructure Technician Level 3
  • MTA Networking Fundamentals
  • MTA Mobility and Devices Fundamentals
  • MTA Cloud Fundamentals
  • BCS Certificate in Business Processes and Coding and Logic

The entry requirements for this programme are as follows:

  • 3 GCSEs (or equivalent) at grades A-C in any subject
  • GCSE Maths and English (or equivalents) at grades D or above
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Job role suitability if already in employment:

To help you determine whether this programme is suitable for you or your employee you must be able to answer “yes” to the following questions.

  • Are you/your employee in a full time technical role (which means you/your employee’s daily tasks revolve around IT support activities rather than being mainly administrative)?
  • Do you or your employee solve various IT problems including providing remote support?
  • Do you or your employee do complex IT tasks – such as troubleshooting and fixing problems – not just simple tasks (such as password resets)?
  • Do you or your employee work with other people and therefore able to demonstrate a variety of communication skills in their role (face-to-face, remote etc.)?
  • Do you or your employee work with different types of devices (desktops, laptops, mobiles etc.) – including setting up, connecting, managing and troubleshooting?
  • Do you or your employee work across a range of technologies such as client operating systems, network devices, and cloud infrastructure?

Note speak to your Account Manager for more advice on eligibility and job role/existing staff suitability for this programme.

Apprentices need tech-enabled apprenticeship programmes that resonate with their day-to-day life. In keeping with this - we have innovated through technology and digital content creation to deliver a ‘high tech, high touch’ approach to blended learning.

High-quality learning content on the go. We deliver “mobile-first” education – this means learning can be accessed anytime, anywhere, on any device.

This programme teaches skills in:

  • Managing cloud services
  • Integrating mobile devices
  • Developing knowledge of coding and logic
  • Understanding business processes (including Helpdesk systems)

Empowering roles such as:

  • Desktop Support Engineer
  • First and Second Line Helpdesk Support
  • Technical Support Analyst

During the programme apprentices are required to spend 20% of time at work on off-the-job learning.

The knowledge modules in our Infrastructure Technician Level 3 apprenticeship introduce the fundamental technical skills your employee needs. Our face-to-face training workshops and online learning develop the core set of skills people must do well to be competent in their role.

Throughout this programme apprentices will complete:

  • Five knowledge modules introducing tech theory and fundamentals, through a combination of online learning and practical classroom workshops.
  • A work-based portfolio showcasing how the apprentice demonstrated the skills they’ve learnt in real work projects.
  • An end-point assessment in the last 2-3 months of the programme – consisting of a synoptic project undertaken in the classroom and an assessment interview

To ensure all apprentices can do these skills consistently well, we’ve designed modules with the following learning outcomes:

Module 1:

  • Develop a working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems, and IT test equipment.
  • Understand maintenance processes and apply them in working practices.
  • Understand the similarities, differences and benefits of up-to-date hardware available.
  • Understand and apply the basic elements and architecture of computer systems and business IT architecture.
  • Understand and apply the relevant numerical skills e.g. binary.
  • Understand the relevant networking skills necessary to maintain a secure network.
  • Implement elements of security within a network.

Module 2: Mobile and Operating Systems

  • Understand the similarities, differences and benefits of the current operating systems available.
  • Understand security principles associated with different platforms and operating systems.
  • Understand how to operate remotely and how to deploy and securely integrate mobile devices.
  • Be able to administer and secure various devices in line with organisational policies.
  • Understand the usage of Microsoft technologies such as Intune, Azure, OneNote, Outlook and Office 365.

Module 3: Cloud Services

  • Understand and have a working knowledge of cloud and cloud services.
  • Understand how to manage user and security groups, and cloud identities.
  • Understand the importance of user and security groups, and cloud identities.
  • Understand the importance of disaster recovery, how a disaster recovery plan works and their role within it.
  • Understand the usage of Microsoft technologies such as Azure, Intune, Exchange Online, SharePoint Online, Skype for Business and Office 365.

Module 4: Business Processes

  • Understand and comply with business processes.
  • Work confidentially and comply with Data Protection.
  • Develop a working knowledge of business IT skills relevant to the organisation.
  • Understand software life cycles, desktop applications, messaging systems, and document management.

Module 5: Coding and Logic

  • Understand the similarities and differences between a range of coding and logic.
  • Understand working/scripting at command line – particularly when supporting server work.
  • Understand application life cycle management.
  • Understand algorithms and data structures.
  • Understand web page development.
  • Use Microsoft technologies such as Windows PowerShell.

For more information download the handout

NOTE: this programme is available in England. If you are based in Scotland click here (IT Systems and Networking SCQF 6 & 8)

To contact us for more information please fill in the form below.

Our apprenticeship programmes

This apprenticeship programme is part of a wider offering, ranging from Level 3 apprenticeships all the way to Level 7 Masters degrees.

Our programmes

= Required
= Certification
Average salary: £ *

5 days

Key for bundle contents
= Exam Preparation
= Exam
= Practice Exam
= Exam Voucher
= Tutor Support
= Pre Course Work
*This is based on QA research

Find out more

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