Managers, leaders and other professionals are increasingly asked to facilitate meetings of all kinds, including sales meetings, project meetings, team meetings, focus groups, consultations, and so on – the list is endless! Having great facilitation skills will boost your ability to help others maximise their contribution in a wide variety of team or group situations. Stimulating and managing group dynamics can deliver highly effective results.

In this course you’ll develop a better understanding of the role of the facilitator, how it differs from, for example, chairing a meeting, delivering a briefing or running a training session, and how facilitation techniques can add value to all those situations and more.

Common questions we hear from those attending this course include:

  • How can I get more from the meetings I run?
  • What’s the difference between chairing and facilitating a meeting?
  • How can I manage group processes more effectively?
  • How can I manage challenging people in group situations and make sure everyone can contribute?
  • This is a highly participative and experiential workshop, in which you’ll learn, and get to practise using, a wide variety of facilitation tools and approaches. You’ll run your own facilitated session and get feedback from your trainer and peers to enhance your facilitation skills further.
  • All our trainers have many years’ experience in facilitating groups of all sizes, types and levels in organisations.


This course is aimed at anyone who wants to develop their facilitation skills.

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You’ll be asked to bring along an outline for a 10-15 minute facilitated session, though there will be time for additional preparation during the workshop.

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Learning Outcomes

  • Define facilitation and the facilitation process
  • Identify and flex between different facilitation modes and styles
  • Plan and shape your facilitation session
  • Engage with the participants to build rapport, clarify outcomes, gain commitment and agree ground rules
  • Identify a variety of techniques to help groups explore issues and solve problems
  • Find ways to manage group dynamics and conflict
  • Identify methods to support group decision making
  • Discover ways to help your group commit to action
  • Identify challenges and solutions for virtual facilitation
  • Facilitate a session and gain valuable feedback
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Course Outline

Workshop agenda


1. Welcome and introductions
2. What is ‘facilitation’?
3. The SEECA facilitation process
4. Facilitation modes and styles
5. Shape – planning your session
6. Engage – starting the session
7. Explore – helping the group unpack the issues
8. Explore (cont’d) – group problem solving
9. Summary and close


1. Recap
2. Explore (cont’d) – group dynamics and conflict
3. Conclude – helping the group reach decisions
4. Act – committing to action
5. Virtual facilitation
6. Practise sessions
7. Action planning and close

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Why choose QA

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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