About this programme

Our Digital Applications Support Modern Apprenticeship develops your apprentice’s ability to competently and confidently use digital applications in the workplace.

It gives learners the skills and reassurance they need to understand and use a wide range of digital applications relevant to their job role. Regardless of vendors used within your business, whether it’s office tools, database systems, finance systems, web systems or any other bespoke or off-the-shelf digital application.

The diploma in Digital Applications Support contains seven mandatory units and further optional units.

What’s included?

On successful completion of the Modern Apprenticeship programme the following qualifications are achieved:

  • SQA Diploma in Digital Applications Support at SCQF Level 6
  • SQA Level 6 PC Passport
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What’s provided in the learning?

We empower learners work with digital applications and learn some of the fundamental principles around them, including information management, gaining skills including:

  • PC Passport
  • Office Systems User
  • Creative Busines Skills
  • Web Fundamentals
  • Networking and Applications support
  • Graphic design and creation technologies
  • Website front-end management and content creation

Leading to empowering roles like:

  • Office Support
  • IT Applications Support
  • Website Development and Publishing
  • Database Development Administrator
  • Technical Systems Support
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During our programme, learners will complete:

  • Between two and six classroom training weeks introducing digital theory and fundamentals, through practical classroom workshops.
  • Certain diploma units embedded or part embedded into classroom based assignments to cover knowledge units and outcomes
  • Competency units completed in the workplace to demonstrate evidence of performance skills, occupational competencies and good practice.

Mandatory units covered are:

  • Developing Personal and Team Effectiveness Using IT
  • Health and Safety in IT and Telecoms
  • Understanding the Potential of IT
  • Digital Information Management
  • Digital Communications
  • Digital Network Environments
  • Optimise IT System Performance

Optional Units to choose from:

  • Networking and Applications Support
  • Graphic Design and Creation Technologies
  • Web Fundamentals
  • Email and Social Media Marketing
  • Creative Content Skills
  • PC Passport
  • Creative Business Skills
  • Website Front end Management and Content Creation Technologies

For more information download the handout

NOTE: this programme is only available in Scotland.

To contact us for more information fill in the form below.

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Why choose QA

Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Find out more

This part of our site/enquiry form is designed for businesses and people who are already in work. Looking to start your career with an apprenticeship? Click here