Overview

Build a customer support chat Bot that use artificial intelligence from the Microsoft Azure platform including language understanding and pre-built AI functionality in the Azure Cognitive Services.

Target Audience

This course is aimed at Cloud Solution Architects, Azure artificial intelligence designers, and AI developers.

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Prerequisites

Before attending this course, students must have:

  • Azure Fundamentals
  • C# Knowledge

Please note: In order to access the Azure labs for this course you will need to have a Microsoft Outlook account that has/will not be used to associate with any other corporate Azure subscription. You can set up a new Outlook account here

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Course Outline

Module 1: Introducing Azure Cognitive Services
The student will learn about the available Cognitive Services on Microsoft Azure and their role in architecting AI solutions.

Lessons

  • Overview of Azure Cognitive Services
  • Creating a Cognitive Service on the Azure Portal
  • Access and Test a Cognitive Service

Module 2: Creating Bots
The student will learn about the Microsoft Bot Framework and Bot Services.

Lessons

  • Introducing the Bot Service
  • Creating a Basic Chat Bot
  • Testing with the Bot Emulator

Module 3: Enhancing Bots with QnA Maker
The student will learn about the QnA Maker and how to integrate Bots and QnA Maker to build up a useful knowledge base for user interactions.

Lessons

  • Introducing QnA Maker
  • Implement a Knowledge Base with QnA Maker
  • Integrate QnA with a Bot

Module 4: Learn How to Create Language Understanding Functionality with LUIS
The student will learn about LUIS and how to create intents and utterances to support a natural language processing solution.

Lessons

  • Introducing Language Understanding
  • Create a new LUIS Service
  • Build Language Understanding with Intents and Utterances

Module 5: Enhancing Your Bots with LUIS
The student will learn about integrating LUIS with a Bot to better understand the users’ intentions when interacting with the Bot.

Lessons

  • Overview of language understanding for AI applications
  • Integrate LUIS and Bot to create an AI-based solution

Module 6: Integrate Cognitive Services with Bots and Agents
The student will learn about integrating Bots and Agents with Azure Cognitive Services for advanced features such as sentiment analysis, image and text analysis, and OCR and object detection.

Lessons

  • Understand Cognitive Services for Bot Interactions
  • Perform Sentiment Analysis for your Bot with Text Analytics
  • Detect Language in a Bot with the Language Cognitive Services
  • Integrate Computer Vision with Bots

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Why choose QA

Special Notices

Please note: In order to access the Azure labs for this course you will need to have a Microsoft Outlook account that has/will not be used to associate with any other corporate Azure subscription. You can set up a new Outlook account here

Dates & Locations

Azure learning paths

Want to boost your career in Azure? Click on the roles below to see QA‘s learning pathways, specially designed to give you the skills to succeed.

= Required
= Certification
Data Scientist
Data Engineer
Developer .NET Experience
Architect Enterprise Architecture Experience
Administrator DevOps Windows Administration Experience
Administrator Security Windows Administration Experience
Administrator Architect Windows Administration Experience
AI Engineer

Data, Analytics & AI learning paths

Want to boost your career in data, analytics and AI? Click on the roles below to see QA's learning pathways, specially designed to give you the skills to succeed.

= Required
= Certification

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Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

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How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

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When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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