Overview

This workshop is designed to explore the role and importance of the Service Catalogue within an organisation and to consider the factors that influence its successful implementation and on going use.

Target Audience

Anyone who is considering the introduction of a Service Catalogue or is tasked with developing or enhancing catalogues.

Prerequisites

No formal prerequisites are required, although an appreciation of the ITIL Service Management lifecycle and terminology would improve the interactions during the workshop.

Learning Outcomes

At the end of this course you will be able to understand:

  • Principles of the service catalogue
  • Service catalogue and the ITIL framework
  • Possible service catalogue contents
  • Developing the business case to create a service catalogue
  • Implementation considerations
  • Roles and responsibilities
  • Measuring and reporting

Course Outline

  • Service catalogue management introduction
  • Service catalogue and IT service management
  • What goes into the service catalogue
  • Modelling the service catalogue
  • Implementation considerations
  • Relationships and touch points
  • Measuring and reporting

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