Overview

Incidents and crisis happen in organisations all the time. One definition of crisis is an ‘“inherently abnormal, unstable and complex situation that represents a threat to the strategic objectives, reputation or existence of an organisation”

Crisis Management – Guidance and Good Practice

We all recognise the importance of communication in our working lives, however in times of crisis poor communication can have very serious consequences that can impact the organisation’s image, its reputation, financial health and employee wellbeing.

Communication handled poorly can allow a crisis spiral out of control and cause permanent damage.

There are a few simple things that can be done to get people through difficult times and this short half day session explores them. This session will give you some tips, techniques and structures to help you make your messages clearer, more concise and controlled in a crisis situation.

Learning Outcomes

This virtual session is for anyone who is responsible for informing, guiding or directing others in a time of difficulty or crisis. It is for people who need to:

  • Understand a difficult situation quickly
  • Create clear messages
  • Get key messages to the right audience

Outline

  • A crisis checklist
  • Vulnerability auditing
  • 4 key questions
  • Structuring messages effectively
  • Categorising your audience
  • Communicating with authority

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