The aim of good management is to provide services to your stakeholder groups in an appropriate, efficient, equitable, and sustainable manner. This can only be achieved if key resources for service provision including human resources, finances, hardware and processes are brought together at the point of service delivery and are carefully synchronised. There is no question that good leadership and management can have a truly significant impact on organisational performance, both in the immediate and longer term, and, having the skills in a variety of these areas, will give you the confidence to lead your team through the spectrum of management challenges that can arise.
This programme is highly participative, using facilitated discussion, presentations, validated tools of self-assessment, case studies and group work. It promotes reflective review, and encourages you to find opportunities to apply the learning in the workplace.
While you don't need any formal qualifications to enroll on this programme, you'll benefit from it the most if you're a practicing or potential manager with at least two years full-time (or three years part-time) work experience.
Programme duration 12 months, consisting of pre course work, 13 days’ classroom training, and completion of six assignments to attain this qualification. Attending all the programme is mandatory to attain the relevant number of hours of study for this qualification.
- Increase your awareness of and access a wider range of leadership styles
- Develop powerful and authentic communication skills
- Understand the importance of trust and how it is underpinned by accountability
- Increase your self-awareness and self-management
- Improve your understanding of the impact of your behaviour on others
- Improve working in geographically dispersed and virtualised teams
- Improve your decision making and problem solving
- Improve your planning, organisation and prioritisation
Frequently asked questionsSee all of our FAQs
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.