Special Notices

Learners are required to bring a webcam enabled laptop or suitable device with unrestricted wireless internet connectivity, the latest internet browser and suitable applications for reading/annotating PDFs and editing standard office documents.


Excel in a highly skilled and efficient technical team charged with optimising the operational capability and productivity of the data centre to meet the evolving demands of the business.
Ensuring zero downtime within the mission critical data centre environment involves employing highly competent and confident technicians who consistently demonstrate unrivalled technical knowledge and skills. High quality technicians are increasingly seen as a vital component to the smooth running of any data centre operation.
The five-day Certified Data Centre Technician Professional (CDCTP®) program is for individuals working within mission critical data centre facilities. It explores the wide range of subjects relevant to the data centre technician including a detailed breakdown of the data centre operating environments and the four key constraints to its operational effectiveness (power, cooling, IT and space), the necessary operational policies, procedures and compliance based on legislation, standards (national & international) and codes of conduct. During the program, learners will be provided a valuable opportunity to access the latest industry standards.
Certified technicians can foresee potential causes of failure honing an in-depth understanding of facility components and their operating parameters. In addition, technicians can identify, analyse, and remedy problems as they occur, quickly, decisively and accurately, avoiding potential high cost repairs and the risks associated with loss of service.
Following this program, you are encouraged to continue your professional development by advancing your knowledge and skills to gain further official certifications and qualifications by progressing through The Global Digital Infrastructure Education Framework which maps education programs to career advancement throughout the network infrastructure and data centre sectors.


Experience of working within a data centre environment is essential. If you would like to discuss your experience or suitability for this program please contact us.

Delegates will learn how to

CDCTP® certified individuals possess the knowledge, expertise and skills that are considered essential in
ensuring that a data centre facility is operated and maintained to the highest possible standards.


Data Centre Fundamentals
What is a data centre?
Understanding the basic design requirements
Availability and resilience measures and practices
Codes and regulations
National and international standards
Industry guidelines and best practices
Certification and accreditation
The Physical Infrastructure
The Four Key Environments (Power, Cooling, IT Connectivity & Space)
Power infrastructure (data centre electrical distribution)
Cooling infrastructure and Airflow Management
Overview of different cooling system technologies
IT Connectivity
Active Network
Equipment configuration
Servers, software & services
Storage infrastructure
Data centre networks
Distribution options
Physical Network
IT Cabinets and frames
Cable containment
Data centre topologies
Structured wiring
Fibre optical cabling
Relationship between white and grey space environments
Physical security and access control
Working in the Data Centre
Safety considerations
Risk Assessment and Method Statements
Environmental health and safety
Personal Protective Equipment
Life safety systems (Fire detection and suppression)
Task Preparation
Understanding the operation structure
Operational processes and procedures
Move, Adds & Changes (MACs)
Operational Measuring & Monitoring
Asset management
Management tools, administration
Change management
Data Centre Maintenance
The need for maintenance
Maintenance strategies
Preventative maintenance
Predictive maintenance
Reliability centered maintenance
Condition-based maintenance
Power Maintenance
Cooling Maintenance
IT Connectivity Maintenance
Advanced Power
Electrical Safety
Power Infrastructure Systems (distribution path and components)
Back-up Power Infrastructures
Earthing and Bonding
Measuring, Monitoring & Routine Checks
Benchmarking and Data Centre Metrics
Advanced Cooling
Understanding the need for cooling
Data Centre Cooling architectures and systems
Air cooling
Economiser modes
Liquid cooling
Chilled water plant
Cooling towers
Measuring, Monitoring and Routine checks
HVAC efficiency and Power Usage Effectiveness (PUE) relationship
There are a number of group and individual case studies throughout this program.