Gain unparalleled knowledge, skills and competency to manage the complex technical environments of a data centre facility and the ability to optimise its effectiveness by driving efficiencies. Create a credible business strategy and apply strong leadership to maximise the operational capability of the data centre whilst continuing to meet the on-going demands of the business.
The five-day Certified Data Centre Management Professional (CDCMP®) is a comprehensive program that investigates the functionality of all elements of a data centre facility and the relationships and dependencies between them, with a focus on maintaining consistent reliability, security and integrity of data and the availability of service.
Opening with a solid grounding in the basic design principles, the program progresses to provide an overview of the physical infrastructure elements, through to an understanding of the project management methodology required to deliver complex data centre projects.
It also explores the efficient management of the often conflicting operational and maintenance demands required of the data centre plant to continuously deliver the business needs. The challenges of regulatory compliance, data centre strategies and audit demands are also thoroughly examined. Real-life case studies are used to demonstrate putting theory into practice.
A certified CDCMP® also considers the requirements for compliance, having a full understanding of national and international regulations, codes and standards. During the program, learners will be provided a valuable opportunity to access the latest industry standards.
Following this program, you are encouraged to continue your professional development by advancing your knowledge and skills to gain further official certifications and qualifications by progressing through The Global Digital Infrastructure Education Framework which maps education programs to career advancement throughout the network infrastructure and data centre sectors.
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Experience of working within a data centre environment is essential; preferably with two years experience in a technical IT or operations role. If you would like to discuss your experience or suitability for this program please contact us.

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Delegates will learn how to

Upon completion, successful learners will have an unrivalled knowledge of how to effectively manage a data centre environment to optimise its effectiveness in a more efficient manner whilst meeting the strategic operational demands of the business.

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What is a Data Centre?
Data centre definition
Data centre options
Business demands
Growth and demand challenges
Understanding Basic Design Principles
Identifying the business need
Building a business case
National and international standards
Site and building considerations
Tier Levels
Criticality and availability
Determining data centre capacities
Physical Infrastructure
Power Infrastructure
Static and automatic transfer switches
Measuring and monitoring
Cooling infrastructure
Cooling management options
Cable infrastructure considerations
IT systems & services
Storage management
IT security
Access & security
Implementing Data Centre Projects
Business case
The project cycle
Prioritisation of activities
Triple constraints
Customer value
Quantitative risk analysis
Rolling wave planning
Change management
Managing the Data Centre
Regulations, standards, processes
Service management frameworks
Service life cycles
Processes and procedures
Moves, adds, changes
Energy efficiency
System availability
Transformation programs
Cloud computing
Data Centre Facility Management
Facility operations
Building Management Systems (BMS)
Fire safety compliance
Fire suppression
The data centre stack
The key constraints (power, cooling, space and IT connectivity)
System availability
Efficiency metrics
Importance of commissioning
Importance of capacity management
Managing initial design principles
Management of Processes
Introduction to ITIL
DCO & FM framework
Key performance indicators (KPIs)
RACI matrices
Management of People
Appreciation of different skill-sets
Creating a multi-disciplinary team
Constructing a data centre team
Management of Plant
Management of plant overview
Power management
IT environment management
Cooling management
Energy Efficiency
Understanding what is attainable and prioritisation
Efficiency demands
Efficiency measures
Validation of processes and procedures
Management of Services
Management of SLA’s
Data centre service management
Automated tools
Activity planning
Business Strategy
Data centre strategic context
Strategic planning
Drivers for the business and IT strategies
The impact on the data centre
Aligning IT with the business strategy
IT Strategy
The link between business and data centres
IT strategy framework
Portfolio management
Execution plan
Supporting Strategies
Strategic planning processes and techniques
Supporting strategy examples
Power continuity
Cooling continuity
Fire safety
Security and access control
Business continuity/disaster recover
Legislation and Regulations
Data protection
General Data Protection Regulation (GDPR)
Computer Misuse Act
Freedom of Information Act
Cloud service provider legislation
Electricity regulations
Electricity at work regulations, national electrical code
Building and regulations
Health and Safety
Environmental legislation
Codes of Practice
EU code of conduct
DoE DCEP (Data Centre Energy Practitioner)
Green Grid maturity model
Standards and Accreditations
National and international standards
Uptime Institute
Certified Energy Efficient Data Centre Award (CEEDA)
Building Research Establishment Environmental Assessment Method (BREEAM)
Leadership in Energy and Environmental Design (LEED) ISO 50001 & 14001
The Audit Process
What is an audit?
Defining the business requirement
What should be audited?
Audit outcomes
Potential risk evaluation
Auditing the Data Centre Physical Infrastructure
Audit guidance
Site specific activities
Evaluating the key environments
Functional testing
Trend analysis
Recommended practices
Performance Audits
Current industry metrics
Modelling calculations
Bin analysis
Environmental Audits
The need to measure and monitor
Site specific monitoring
Energy use and monitoring
Asset Management
Areas of asset management
Asset management strategy and life cycle
Asset management tools
There are a number of group and individual management based case studies throughout this program.
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Why choose QA

Special Notices

It is essential that you bring a device with wireless capability, and unrestricted access to the internet as the program is delivered via an online learning management system. The log in process will be explained at the start of your program. The recommended web browser is Internet Explorer 11 but the system supports all web browsers. The program content also requires a PDF reader, adobe flash player and Microsoft word and excel.

Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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