Overview

Gain unparalleled knowledge, skills and competency to manage the complex technical environments of a data centre facility and the ability to optimise its effectiveness by driving efficiencies. Create a credible business strategy and apply strong leadership to maximise the operational capability of the data centre whilst continuing to meet the on-going demands of the business.


The five-day Certified Data Centre Management Professional (CDCMP®) is a comprehensive program that investigates the functionality of all elements of a data centre facility and the relationships and dependencies between them, with a focus on maintaining consistent reliability, security and integrity of data and the availability of service.


Opening with a solid grounding in the basic design principles, the program progresses to provide an overview of the physical infrastructure elements, through to an understanding of the project management methodology required to deliver complex data centre projects.


It also explores the efficient management of the often conflicting operational and maintenance demands required of the data centre plant to continuously deliver the business needs. The challenges of regulatory compliance, data centre strategies and audit demands are also thoroughly examined. Real-life case studies are used to demonstrate putting theory into practice.


A certified CDCMP® also considers the requirements for compliance, having a full understanding of national and international regulations, codes and standards. During the program, learners will be provided a valuable opportunity to access the latest industry standards.


Following this program, you are encouraged to continue your professional development by advancing your knowledge and skills to gain further official certifications and qualifications by progressing through The Global Digital Infrastructure Education Framework which maps education programs to career advancement throughout the network infrastructure and data centre sectors.

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Prerequisites

Experience of working within a data centre environment is essential; preferably with two years experience in a technical IT or operations role. If you would like to discuss your experience or suitability for this program please contact us.

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Delegates will learn how to

Upon completion, successful learners will have an unrivalled knowledge of how to effectively manage a data centre environment to optimise its effectiveness in a more efficient manner whilst meeting the strategic operational demands of the business.

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Outline

What is a Data Centre?


Data centre definition

Data centre options

Business demands

Growth and demand challenges

Understanding Basic Design Principles


Identifying the business need

Building a business case

National and international standards

Site and building considerations

Tier Levels

Criticality and availability

Determining data centre capacities

Physical Infrastructure


Power Infrastructure

Static and automatic transfer switches

Measuring and monitoring

Cooling infrastructure

Cooling management options

Cable infrastructure considerations

IT systems & services

Storage management

IT security

Access & security

Implementing Data Centre Projects


Business case

The project cycle

Prioritisation of activities

Triple constraints

Customer value

Quantitative risk analysis

Rolling wave planning

Decomposition

Change management

Documentation

Managing the Data Centre


Regulations, standards, processes

Service management frameworks

Service life cycles

OLA, SLA and KPIs

Processes and procedures

Moves, adds, changes

Energy efficiency

System availability

Decommissioning

Transformation programs

Consolidation

Virtualisation

Cloud computing

Relocation

Data Centre Facility Management

Facility operations

Building Management Systems (BMS)

Fire safety compliance

Fire suppression

Purpose


The data centre stack

The key constraints (power, cooling, space and IT connectivity)

System availability

Efficiency metrics

Importance of commissioning

Importance of capacity management

Managing initial design principles

Management of Processes


Introduction to ITIL

DCO & FM framework

Key performance indicators (KPIs)

RACI matrices

Management of People


Appreciation of different skill-sets

Creating a multi-disciplinary team

Constructing a data centre team

Management of Plant


Management of plant overview

Power management

IT environment management

Cooling management

Energy Efficiency


Understanding what is attainable and prioritisation

Efficiency demands

Efficiency measures

Validation of processes and procedures

Management of Services


Management of SLA’s

Data centre service management

Automated tools

Activity planning

Business Strategy


Data centre strategic context

Strategic planning

Drivers for the business and IT strategies

The impact on the data centre

Aligning IT with the business strategy

IT Strategy


The link between business and data centres

IT strategy framework

Portfolio management

Execution plan

Supporting Strategies


Strategic planning processes and techniques

Supporting strategy examples

Power continuity

Cooling continuity

Finance

Fire safety

Security and access control

Business continuity/disaster recover

Cleaning

Legislation and Regulations


Data protection

General Data Protection Regulation (GDPR)

Computer Misuse Act

Freedom of Information Act

Cloud service provider legislation

Electricity regulations

Electricity at work regulations, national electrical code

Building and regulations

Health and Safety

Environmental legislation

Codes of Practice


EU code of conduct

DoE DCEP (Data Centre Energy Practitioner)

Green Grid maturity model

Standards and Accreditations


National and international standards

Accreditations

Uptime Institute

Certified Energy Efficient Data Centre Award (CEEDA)

Building Research Establishment Environmental Assessment Method (BREEAM)

Leadership in Energy and Environmental Design (LEED) ISO 50001 & 14001

The Audit Process


What is an audit?

Defining the business requirement

What should be audited?

Audit outcomes

Potential risk evaluation

Auditing the Data Centre Physical Infrastructure


Audit guidance

Site specific activities

Evaluating the key environments

Commissioning

Functional testing

Trend analysis

Recommended practices

Performance Audits


Current industry metrics

Modelling calculations

Bin analysis

Environmental Audits


The need to measure and monitor

Site specific monitoring

Energy use and monitoring

Asset Management


Areas of asset management

Asset management strategy and life cycle

Asset management tools

There are a number of group and individual management based case studies throughout this program.

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Why choose QA

Special Notices

It is essential that you bring a device with wireless capability, and unrestricted access to the internet as the program is delivered via an online learning management system. The log in process will be explained at the start of your program. The recommended web browser is Internet Explorer 11 but the system supports all web browsers. The program content also requires a PDF reader, adobe flash player and Microsoft word and excel.

Dates & Locations

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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