Overview

Plan and implement a strategic data centre audit process. Analyse audit data to verify and baseline the status of the data centre and create an action plan to reduce risk and improve the operational capability to support business continuity.

The demand for a data centre to run at its optimum capability in both an effective and efficient manner is an essential requirement for a business. This five-day program provides data centre professionals with the skills, knowledge and competency to create a strategic plan and undertake a comprehensive audit of data centre environments.

Gain an understanding of the importance of acquiring detailed and accurate information concerning the operational capability of the data centre facilities. The program details the requirement to continually measure, monitor and collate data to identify the potential areas of risk and the need to make recommendations to improve the availability, resilience and efficiency of a data centre. This includes the physical infrastructure (IT, power and cooling), building facilities, asset management, documentation, processes and procedures.

A certified CDCAP® also considers the requirements for compliance, having a full understanding of national and international regulations, codes and standards. During the program, learners will be provided a valuable opportunity to access the latest industry standards.

Following this program, you are encouraged to continue your professional development by advancing your knowledge and skills to gain further official certifications and qualifications by progressing through The Global Digital Infrastructure Education Framework which maps education programs to career advancement throughout the network infrastructure and data centre sectors.

Read more

Prerequisites

Experience of working within a data centre environment is essential; preferably with two years experience in a technical IT or facilities role. If you would like to discuss your experience or suitability for this program please contact us.

Read more

Delegates will learn how to

Demonstrate advanced knowledge and ability to plan and implement a program of data centre audits in line with the very latest industry requirements and standards to improve efficiency within the four key constraints of data centre environments.
Read more

Outline

The Business Needs

  • Appreciate why audits are an essential business requirement
  • Understand the importance of defining the current business needs
  • Appreciate the need to define what the business actually has
  • Understand the business (C Level) against operational perceptions
  • Ascertain whether the business understands their tier rating and that it actually meets the business need

Scoping the Audit

  • Understand the impact of business Service Level Agreements (SLAs)
  • Understand the business direction and the importance of identifying the key stakeholders
  • Understand the interaction between the key stakeholders and the operational Data Centre departments
  • Appreciate the factors to be considered when formulating the audit scope
  • Appreciate applicable supporting standards, regulations and industry best practices

Establishing the Audit Process

  • Appreciate the need to understand the present capability against the business perception
  • Appreciate the business expectations with the need for a continuous commissioning process
  • Be able to define the framework of the audit process
  • Understand the need to undertake an audit risk analysis process
  • Be able to identify the audit lead and team requirements

Performing the Audit

  • Appreciate the need to undertake documentation review
  • Appreciate the impact of Regulatory requirements and Service Level Agreements (SLAs)
  • Appreciate the operational and environmental structures within the data centre structure
  • Understand the key audit areas, the audit expectations and implementation of test sequences

Analysis and Recommendations

  • Appreciate the need to evaluate the audit findings against the operational requirements of the business
  • Identify the gaps in the operational capability
  • Understand the need to evaluate policies, processes and procedures against business expectations
  • Appreciate the need for operational documentation accuracy
  • Appreciate the assessment of equipment against lifecycle costs, ROI and TCO
  • Identification of business risks, operational weaknesses and areas of inefficiency

Action Plan and Reporting

  • Understand the need to determine how the site measures up against the recognised industry best practices that are considered to be appropriate by the auditor
  • Understand how to assess the recommendations and formulate the supporting action plan

Measuring and Monitoring Progress

  • Appreciate the importance of establishing an accurate baseline
  • Appreciate the importance of establishing a structured measuring and monitoring strategy
  • Appreciate the appropriate use of metrics
  • Appreciate the need to re-evaluate the action plan

Follow on Actions

  • Appreciate the need for forward planning
  • Appreciate the actions to align the Data Centre assets following the audit process
  • Appreciate the need to review and align skill-sets
  • Appreciate industry guidance and accreditations

Audit Preparation

  • Understand the importance of the business and key stakeholder demands
  • Understand the need for an effective audit structure
  • Understand the need to have an effective communication plan
  • Understand the need to identify areas of concern and potential improvements

Mechanical (Power and Cooling) Audit

  • Understand the electrical systems audit process
  • Understand how to conduct an audit
  • Understand the importance of power quality
  • Understand the data centre electrical distribution system
  • Understand electrical safety requirements in a data centre
  • Understand the data centre mechanical systems audit process
  • Understand what systems to audit are included in a data centre mechanical systems audit
  • Appreciate the value of data centre cooling metrics
  • Understand the importance of the chilled water cooling circuit
  • Understand the methods to conduct a cooling capacity check
  • Understand the importance of air management in a data centre
  • Understand the benefits of performing a Computational Fluid Dynamic (CFD)

IT Infrastructure Audit

  • Understand how to plan an IT audit
  • Understand the different areas of an IT audit
  • Understand the audit demands of the computer, storage and network environments
  • Understand the supporting infrastructures that require to be audited

Security Audit

  • Understand the focus, segments and scope required to spell out security audit requirements
  • Understand the training, certifications and experience of potential security auditors or know where to look for guidance
  • Scope and types of security audits
  • Understand potential audit outcomes
  • Evaluate the security auditor’s report
  • Understand how to distribute and archive the security audit

Building and Support Services Audit

  • Understand the need to review the Building
  • Automation Systems (BAS) and site maintenance
  • Understand the key areas of measuring and monitoring
  • Understand the implementation of the fire containment plan and emergency requirements
  • Understand what support services are in place

Asset Management Audit

  • Appreciate the importance of asset management
  • Understand the need to develop an effective asset management strategy
  • Understand the asset management control options
  • Understand the impacts of MACs and decommissioning
  • Understand the financial implications

Process, Procedures and Working Practices Audit

  • Appreciate the structure of data centre policies, processes and procedures
  • Appreciate the need to review the policies, processes and procedures
  • Evaluate whether they are fit for purpose and actions to escalate non-compliance issues
  • Appreciate the industry guidance to improve the effectiveness of the processes and procedures
  • Appreciate the implementation of appropriate review cycles

Documentation Audit

  • Understand the need to incorporate documentation into the audit process
  • Understand the need for structured and accurate documentation
  • Understand external and internal compliance documentation
  • Understand how key operational structures are documented
  • Understand whether the documentation is ultimately ‘fit for purpose’

Audit Closure Process

  • Understand the need to effectively collate the audit data
  • Understand the need to implement an effective action plan incorporating all interested parties
  • Understand the need to have a structured approach to ensure a continual audit capability is implemented
  • There are a number of group and individual case studies throughout this program.
Read more

Why choose QA

Special Notices

It is essential that you bring a device with wireless capability, and unrestricted access to the internet as the program is delivered via an online learning management system. The log in process will be explained at the start of your program. The recommended web browser is Internet Explorer 11 but the system supports all web browsers. The program content also requires a PDF reader, adobe flash player and Microsoft word and excel.

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

Please contact us for more information