Networking is essential, particularly when you have cloud-based assets. This course covers the different connectivity issues that a network engineer will typically encounter, and the troubleshooting steps to resolve these issues.
Audience Profile
As an Azure network support engineer, you understand that business data is valuable, and needs to be protected from internal and external risks. When you encounter problems with backing up or recovery, you need to know how to approach the problem. In this module, you will learn how to monitor the status of backups, review logs, and troubleshoot common issues that occur when backing up and recovering data.
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Experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits

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Troubleshoot business continuity with Microsoft Azure
Businesses rely on data and if systems fail, data backups must be reliable so that data can be recovered. This module covers some of the issues you may encounter when troubleshooting Azure backup and recovery.
  • Introduction
  • Troubleshoot backup issues with Microsoft Azure
  • Troubleshoot recovery issues with Microsoft Azure
  • Exercise: Troubleshoot business continuity issues
  • Knowledge check
  • Summary
Troubleshoot name resolution issues in Microsoft Azure
Name resolution is the process of matching the name of a computer to its network address. This module looks at name resolution issues for public networks, private networks, and internal networks that connect to Azure.
  • Introduction
  • Azure name resolution issues
  • Troubleshoot public DNS in Microsoft Azure
  • Troubleshoot name resolution issues
  • Exercise: Name resolution issues
  • Knowledge check
  • Summary
Troubleshoot cloud and hybrid connectivity in Microsoft Azure
Troubleshooting cloud and hybrid connectivity includes Microsoft ExpressRoute, Azure virtual networks, and Azure Virtual WAN. This module enables you to manage and troubleshoot different network configurations to support your organization’s needs.
  • Introduction
  • Set up a troubleshooting environment
  • Troubleshoot ExpressRoute connectivity
  • Troubleshoot virtual network connectivity in Microsoft Azure
  • Troubleshoot virtual WAN issues in Microsoft Azure
  • Exercise: Troubleshoot cloud and hybrid connectivity
  • Knowledge check
  • Summary
Troubleshoot platform-as-a-service issues in Microsoft Azure
To benefit from Azure PaaS services, you must be able to troubleshoot connectivity issues quickly and effectively both from an on-premises user to an Azure PaaS service and between PaaS services.
  • Introduction
  • Troubleshoot Azure Storage
  • Troubleshoot Azure Private Link connectivity problems and firewalls for virtual machines
  • Troubleshoot Content Delivery Network issues with Microsoft Azure
  • Troubleshoot connections between virtual machines in Microsoft Azure
  • Troubleshoot integration of virtual machines with virtual networks in Microsoft Azure
  • Exercise: Troubleshoot virtual machine connection
  • Exercise: Resolve virtual machine connection
  • Knowledge check
  • Summary
Troubleshoot authentication and access control issues in Microsoft Azure
Microsoft Azure has a sophisticated authentication and access control system to provide high security. Azure Active Directory (AD) authentication includes Self-service password reset, multifactor authentication, hybrid integration, and passwordless authentication.
  • Introduction
  • Troubleshoot Azure AD authentication
  • Troubleshoot hybrid authentication in Microsoft Azure
  • Troubleshoot authorization issues with Microsoft Azure
  • Demo: Troubleshoot authentication and access control issues
  • Knowledge check
  • Summary
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How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

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How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

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When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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