Overview

The appraisal of staff is a fundamental part of the manager's or supervisor's role. Appraisal and feedback systems not only help organisations to review individual job performance, they also enable staff to identify and manage their own developmental needs. This course will help you conduct appraisal sessions which promote a motivated, engaged and loyal workforce.

Target Audience:

You will benefit from this course if you are a manager who wants to learn how to run effective appraisals and give constructive feedback.

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By the end of the course you will be able to:

At the end of this course you will be able to:

  • agree performance targets and personal objectives with individuals
  • prepare personal training and development plans with your staff
  • state the methods available for ensuring and evaluating an individual's performance
  • use effective questioning skills
  • demonstrate active listening skills in the context of staff appraisal and feedback
  • review how to give objective feedback based on performance
  • manage performance problems and improve the effectiveness of an individual.
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What will the course cover?

  • The purpose and importance of appraisals.
  • The appraisal process.
  • The benefits of an appraisal.
  • Objective setting.
  • What to do before an appraisal.
  • The Horns and Halo effect.
  • Effective questioning.
  • Active listening.
  • Body language.
  • Feedback.
  • Closing the meeting.
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Why choose QA

Dates & Locations

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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

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We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

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QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

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When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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