Special Notices

Please note: Due to the current situation with Covid 19 the APMG are enabling your exam to be taken virtually. Your exam will therefore be scheduled for the same day and time as it would for a classroom event. QA’s exam administration team will place the booking with APMG. APMG will then email delegates directly confirming the details of the exam session and provide the relevant information the delegates will require in order to access their exam on the day.

Overview

This course explores the role and importance of the service catalogue within an organisation and considers the factors that influence its successful implementation and on going use. The service catalogue enables the IT organisation to understand how services are constructed and then provide a clear view of the services they offer to the business.

Service Catalogue has been recommended by IQC, an independent subgroup of the itSMFI, as a complementary product to the ITIL portfolio.

Target Audience

Individuals who:

  • Require a detailed understanding of how to create a service catalogue
  • Need to understand how the implementation of a service catalogue can enhance the quality of IT service provision
  • Is tasked with developing or enhancing existing catalogue.

Foundation Plus Examination - closed book 40 multiple choice questions in 75 minutes.

Please Note: Delegates must provide evidence of their certificate in IT Service Management and present some form of photographic identification before sitting the examination.

Prerequisites

Delegates must hold the foundation certificate in IT Service Management.

Course Outline

  • Service catalogue management introduction
  • Service catalogue and IT service management
  • What goes into the service catalogue
  • Modelling the service catalogue
  • Planning and implementation considerations
  • Relationships and touch points
  • Measuring and reporting

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