This BCS Foundation Certificate in Business Change is designed for anyone involved in or affected by initiatives required to deliver business change. These initiatives are likely to include the implementation of revised business processes, benefits management, business modelling techniques and/or IT systems.

This course considers the underlying concepts in the areas of business and requirements analysis, change management and the consultancy skills necessary to ensure maximum value is achieved from the implementation.

Once purchased, the Video Based Learning and associated exam are active for a 12-month period only, you are required to have sat your exam within this timeframe.

Target Audience

This certificate is suitable for those working in business change who wish to study the individual topic areas in more detail, or those from other disciplines, including business domains, who require an understanding of delivering business change.

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There are no prerequisites for attending this course.

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Delegates will demonstrate a knowledge and understanding of the underlying principles and philosophies of Business Change, including those that relate to business and IT strategy, business improvement definition, designing and implementing business change, and business change management. They should also have an appreciation of the key techniques that can be employed to support the business change life-cycle. The syllabus reflects general and well-established best practice for business change work.

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Video comprises of 49 units81 modules

  • Business Change Principals: Course Overview; The Distinction between IT, Business Change, and IT-Enabled Business Change Projects; The Distinction between IT as a Driver and as an Enabler; The Degrees of Business Change; The Distinction between Improving Business Operations and Improving Business Information; IT as a Core Competence and the Implications for the Outsourcing Business Model; Lifecycle for Business Change; Stages in the Business Change Lifecycle; Identification, Analysis, and Management of Stakeholders; Business, Project, and External Stakeholders; Roles and Responsibilities of Key Stakeholders; Summary: Business Change Principles

  • Business and IT Alignment: Aligning the Organisation with the External Environment the Vision, Mission, Objectives, Strategy and Tactics, and the Enterprise Architecture; The External and Internal Business Environments for Organisations; Organisational Cultures; National Cultures; The Impact of Cultural Change and Taking a Holistic Approach; Corporate and IT Governance and the Relevance to Benefits and Risk Management; Elements of an Enterprise Architecture; Summary of Business and IT Alignment

  • Business Improvement Definition: Investigating the Business Situation; Holistic Approach and Systems Thinking; Gap Analysis: Purpose and Approach; Business Requirements Elicitation and Analysis; Contents of the Business Case; Stakeholder Responsibilities and the Business Case; Business Case Lifecycle; Programme Definition; Summary: Business Improvement Definition

  • Business Change Design: Aspects of Organisational Change; Aspects of People Change; Aspects of Process Change; Information Analysis and Modelling; Aspects of Information Technology; Summary: Business Change Design

  • Business Change Implementation: Planning the Acquisition, Deployment, and Acceptance; Acquiring the Solution; Deploying the Solution; Ensuring Acceptance; Reviewing the Change; Summary: Business Change Implementation

  • Benefits Management and Realisation: Benefits Management in the Business Change Lifecycle; Classifying Benefits; Investment Appraisal Techniques; Benefits and the Balanced Business Scorecard, CSFs, KPIs; Roles and Responsibilities in Benefits Management; Purpose, Conduct, and Outcomes of a Benefits Review; Benefits Realisation: Significance and Challenges; Summary: Benefits Management and Realisation

This Video Based product includes as classroom based examination:

The examination will be booked at a QA Centre most convenient to you.

We have 26 locations across the country. Please contact us via email: elearningadmin@qa.com for further information.

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What's included

  • Exam included
  • Dedicated tutor support via email during your course from expert instructors
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QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

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When will I receive my joining instructions?

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When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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