QA's first task was to understand the MK Approach. With this objective, QA selected one of its Project Management Experts with key experience working with organisations to develop and embed bespoke project management methods.
This individual met with the Council and reviewed the method it had developed.
As part of the engagement, the Project Management Expert introduced Milton Keynes Council to another UK council which QA had worked with in a similar way. This helped to frame the solution and share key considerations when introducing a bespoke project management method in a local authority context.
Once the MK Approach was understood, QA developed a two day learning event. Delivered at the Council's premises to groups of 16 delegates, the course incorporated a sector specific case study, focusing on a previous project carried out by Milton Keynes Council. This enabled delegates to explore how the approach could be applied in the context of Milton Keynes Council's activities.
As the MK Approach has been embedded in Milton Keynes Council's activities, it has been further updated and tailored to ensure it continues to represent best practice. To make sure this is adopted by Council employees, each run of the course is updated to incorporate any updates to the MK Approach made since the previous run. This confirms that the learning is constantly up to date, reinforcing consistency by introducing employees to the most current version of the MK Approach.
To further support the application of the method, the QA Project Management Expert reviewed document templates produced by the Council. Designed to be used in conjunction with each of the method's four processes (Start, Plan, Do, Finish), the standard document templates would further ensure a consistent application of the MK Approach by Council staff.