Business and IT training courses from QA


When Rank decided to introduce a standard desktop environment, QA was selected to provide its entire end-user community with a consistent understanding of the upgraded software.

The Challenge

Rank was planning to implement a hardware upgrade for a number of its end users, with an accompanying software upgrade to Windows 7 with Office 2010. Although many of its 200 users would not be receiving the physical upgrade, Rank felt that the introduction of a standardised desktop environment would help improve efficiencies, minimizing the compatibility limitations associated with the increasing mix of software versions its users had been operating.

With users' experience of Windows 7 and Office 2010 software ranging from entirely unfamiliar to familiar, Rank needed a solution that would bring everyone to the same level. At the same time there was a requirement to coordinate the learning with the company-wide software roll out such that users were able to return to their desks ready to resume their roles using the new software.

We wanted everybody to get a better understanding of the systems, enabling them to do their jobs efficiently and effectively.

Rudy Nathan

IT Project Manager | Rank

The Solution

As Rank's end user community only required an introduction to the upgraded software, Rank and QA began by reviewing QA's standard introductory course outlines for the Windows 7 and Office 2010 packages, titled 'Windows 7 - New Features' and 'Experience the 2010 Microsoft Office System', respectively.

At the time, Rank was operating alternative email software and did not require the Outlook 2010 training included in the standard Office 2010 outline. As such, QA discussed with Rank which features of the courses met their business needs and refined the content accordingly. The resulting training programme was delivered in two half day sessions covered over a single day, focusing on Windows 7 in the morning and Office 2010 in the afternoon.

Users were shown how to navigate the new software packages and where specific features could be found. As many users were upgrading from Office 2003 and were unfamiliar with the 'ribbon' toolbar included in the Office 2007 and 2010 software, the course demonstrated how this feature could be used in the Word, Excel and PowerPoint applications.

The programme provided demonstrations followed by opportunities for delegates to experience the software for themselves and was accompanied by a reference guide that delegates could take away and refer to if they encountered any difficulties on return to their desks.

The training delivery was coordinated with the software rollout so that individuals only received the training once their software had been upgraded. This ensured the learning was carried over directly into the workplace and embedded in delegates' day-to-day roles, whilst providing the opportunity for delegates to experience the software prior to the training and use the sessions to discuss any issues they had encountered.


Rank is a leading European gaming-based entertainment business.

Its brands entertain more than 2.5 million customers every year across 140 licensed venues and via internet and mobile gaming sites.

The Outcome

Since the combined rollout of the upgraded software and associated training, Rank has observed:

  • Enhanced job performance with users now displaying increased efficiency in their roles
  • A reduction in the compatibility issues that surrounded the previous range of software products
  • A smoother business environment

The Trainer was very good and he went out of his way to assist people with problems they were experiencing. Because we were rolling out the software alongside the courses any issues were incorporated into the course. The training has made people more efficient and has led to a much better and fluent environment for the business.

Rudy Nathan

IT Project Manager | Rank

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