As Rank's end user community only required an introduction to the upgraded software, Rank and QA began by reviewing QA's standard introductory course outlines for the Windows 7 and Office 2010 packages, titled 'Windows 7 - New Features' and 'Experience the 2010 Microsoft Office System', respectively.
At the time, Rank was operating alternative email software and did not require the Outlook 2010 training included in the standard Office 2010 outline. As such, QA discussed with Rank which features of the courses met their business needs and refined the content accordingly. The resulting training programme was delivered in two half day sessions covered over a single day, focusing on Windows 7 in the morning and Office 2010 in the afternoon.
Users were shown how to navigate the new software packages and where specific features could be found. As many users were upgrading from Office 2003 and were unfamiliar with the 'ribbon' toolbar included in the Office 2007 and 2010 software, the course demonstrated how this feature could be used in the Word, Excel and PowerPoint applications.
The programme provided demonstrations followed by opportunities for delegates to experience the software for themselves and was accompanied by a reference guide that delegates could take away and refer to if they encountered any difficulties on return to their desks.
The training delivery was coordinated with the software rollout so that individuals only received the training once their software had been upgraded. This ensured the learning was carried over directly into the workplace and embedded in delegates' day-to-day roles, whilst providing the opportunity for delegates to experience the software prior to the training and use the sessions to discuss any issues they had encountered.