PRUPIM wanted to upgrade its standard software from Office XP to Office 2010, and had identified three tiers at which training was required:
- Heavy users including office managers and administrators, who required a broad understanding of the new system, as they are often the first point of contact for other users in need of support
- Regular users across all departments who required a more basic understanding of the new features, specific to their roles, and could spare limited time away from their roles (this category represents the majority of users at PRUPIM)
- Board members with busy schedules and a less detailed requirement
With these varying levels of training required by users across all levels of the organisation, PRUPIM needed a flexible training solution that could be adapted to the diverse needs of its users, whilst ensuring minimal disruption to its business.