National Grid wanted to roll out bespoke applications to planning and engineering communities for both Gas and Electricity which were designed to help each group to manage their working processes (receive work, update work orders, and submit them back into the system). Planners were to use the applications to take work from their asset management database and send it out to the engineers, the engineers would then pick up the task and, ultimately, fill in the database when the job was closed.
As the business had grown through acquisition there was a need to create bespoke training courses that recognised the differences in system functionality used by the different groups.
National Grid recognised the importance of high quality, tailored learning as a key step in the adoption of the new tools and engaged QA early in the process to form part of the project, developing high quality bespoke learning solutions that accurately reflected the day to day reality of the teams involved.