Business and IT training courses from QA

King's College London

After providing training to King's College staff and seeing an opportunity to extend the training support beyond staff to King's College students, QA delivered bespoke, bite-size sessions to a range of students to enhance their skillset.

The Challenge

As a leading university, King's College London wanted to ensure its students were getting the most for their money, especially following the increase in tuition fees. Alongside helping students to achieve their chosen qualifications, King's wanted to address employability by giving students additional skills that would be useful beyond education.

Having recognised that IT skills were integral to both study and work life, King's saw an opportunity to support students in this area. As such, King's turned to QA to deliver bitesize software training sessions that could fit into students' timetables, giving them skills that would be valuable throughout their studies and future careers.

With increased tuition fees there’s a big drive to give students value for money and address employability – they want a degree that will give them more than a qualification.

Jon Hunt

Library Liaison Manager (IT Training) | King’s College London

The Solution

QA has provided Microsoft Office training to staff at King's for a number of years, offering tailored one-day courses on each of the Office applications. These sessions were designed for busy academics whose schedules permitted limited time away from their research projects or classes.

Before expanding the service to students as well as staff, QA had delivered IT training to over 5,000 staff, receiving positive feedback including the following comment from the Principal, Professor Rick Trainor: "Very impressive and adaptable. [The] best IT Training I have ever had".

When King's decided to offer this service to students too, it felt that shorter sessions that fit around existing timetables would be more accessible. So, QA tailored the courses down to a half-day on each Office application. Delivered from classrooms on campus, students could attend these short sessions before or after their scheduled lectures or classes. Offered on an elective basis, the courses were run by ability level rather than school, allowing students and staff to signup for courses based on their individual software training needs.

In addition to the standard Office courses, QA worked in conjunction with the Graduate School to develop two bespoke courses for postgraduate researchers:

  • Microsoft Word - Long Documents: Designed for students writing doctoral theses, this one-day course focused on tips and techniques to help create and manage long documents
  • SPSS: Concentrating on inputting and handling data in the SPSS statistics software, this one day course equipped students with the know-how to confidently use the application

As a result of the ongoing relationship with King's, QA was able to use King's templates and formatting guidelines throughout the Office sessions, increasing the relevance of the learning to students and staff of the university.

As many students now use Apple laptops and PCs, QA offered specific sessions for Mac users, held in training rooms equipped with the Apple technology at QA's London training centres.


King’s College London is one of the top 30 universities in the world (2012/2013 QS international world rankings), the Sunday Times ‘University of the Year 2010/11’ and the fourth oldest in England.

A research-led university based in the heart of London, it has more than 24,000 students (of whom nearly 10,000 are graduate students)from 150 countries and more than 6,100 employees.

The Outcome

The expanded service has now made IT skills and support available on demand for King's entire community of staff and students, comprising:

  • 6,100 staff
  • 24,000 students

The elective courses have been popular and are often fully subscribed. With significant waiting lists for the Microsoft Word - Long Documents course, it is clear that students are enthusiastic about the support and skills this additional training has to offer.

Following the success of these courses, King's is now planning to introduce further courses to support students' needs.

The QA staff are very professional and have added a lot of value to the university. It has been a very good experience and people say they have benefited. We’re now developing new courses to address the student agenda.

Jon Hunt

Library Liaison Manager (IT Training) | King’s College London

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