To establish the specific requirements of BT South Tyneside, QA undertook a needs analysis, focusing on Skills Validation. The Office 2007 and Windows Vista 'menu of topics' were used as a template to identify the areas of training needed. QA then designed a bespoke modular course entitled 'New features of Office 2007 and Vista' which showed users how to use the new tool effectively within the BT SouthTyneside environment.
By creating a bespoke course it was possible to align training to the organisation's specific needs and include key corporate messages. Particular skills were mapped to the jobs performed in each department, allowing QA to evaluate the results of the needs analysis to group staff into 'user training groups' based on current competencies and role requirements.
To ensure that skills were transferred from the learning environment into the workplace, users were supported by floorwalkers, available to answer questions and provide one-to-one support, as well as VIP drop-in sessions. Prior to the course, a group of 'super-users' (approximately five per cent of participants) were trained to advanced level to provide ongoing peer support to their colleagues both during and after the programme.
QA integrated with BT South Tyneside's deployment plans, mirroring its schedules, project deliverables and timescales and providing full project management throughout the scoping, planning, design, development and delivery of the bespoke programme. QA also provided full project administration support, including the day-to-day running of the logistics around delegate bookings, schedule changes, data collation, courseware, trainer logistics, etc.