QA has been working as the provider of a Managed Learning Service for T-Systems since August 2004. QA's wide ranging service sourced all training needs for the technical departments, much of it from QA's own comprehensive portfolio, as well as managing all external training suppliers on behalf of T-Systems. QA also provided regular Management Information to support strong development of T-System's dynamic and ever changing needs.
By November 2009, the contract had already been successful in achieving its objectives and T-Systems wanted to move to the next stage of standardisation, integration and ease of use through the implementation of a portal environment.
Through a true partnership approach, T-Systems were able to agree several key objectives for 2010:
- Implement an online MyLearning Portal for all UK based T-Systems employees, integrating with existing e-learning provision
- Design and launch a Common Training Portfolio
- Re-engineer learning administrative and procurement processes
- Bring all these changes to life and embed them within T-Systems' annual Employee Development Discussion process
In August 2010 the Managed Learning Service contract was extended for a further three years and by November 2010 all of these objectives had been met.
A key benefit of the service was the open relationship between QA and the customer. By sharing a high level of information, QA could continue to strengthen and evolve the service provided.