Business and IT training courses from QA

T-Systems

When T-Systems wanted to take their internal learning solution to the next stage they leveraged their current learning services relationship with QA to build and deploy a centralised learning portal solution.

The Challenge

T-Systems wanted to focus on creating a much stronger internal focus on people development, a structured development discussion format (EDD) and provide their people with access to a strong, centrally-coordinated training portfolio.

They were also keen to streamline the way their people managed their development, training administration and procurement processes and saw automation as a way to achieve this.

Lastly, they wanted to ensure true value for money.

The service the QA team provide has been excellent and highly appreciated. A true partnership.

Peter Czikk

Head of HR Development | T-Systems UK

The Solution

QA has been working as the provider of a Managed Learning Service for T-Systems since August 2004. QA's wide ranging service sourced all training needs for the technical departments, much of it from QA's own comprehensive portfolio, as well as managing all external training suppliers on behalf of T-Systems. QA also provided regular Management Information to support strong development of T-System's dynamic and ever changing needs.

By November 2009, the contract had already been successful in achieving its objectives and T-Systems wanted to move to the next stage of standardisation, integration and ease of use through the implementation of a portal environment.

Through a true partnership approach, T-Systems were able to agree several key objectives for 2010:

  • Implement an online MyLearning Portal for all UK based T-Systems employees, integrating with existing e-learning provision
  • Design and launch a Common Training Portfolio
  • Re-engineer learning administrative and procurement processes
  • Bring all these changes to life and embed them within T-Systems' annual Employee Development Discussion process

In August 2010 the Managed Learning Service contract was extended for a further three years and by November 2010 all of these objectives had been met.

A key benefit of the service was the open relationship between QA and the customer. By sharing a high level of information, QA could continue to strengthen and evolve the service provided.

T-Systems UK

Drawing on a global infrastructure of data centres and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. T-Systems provide integrated solutions for the networked future of business and society.

The company’s employees combine industry expertise and ICT innovations to add significant value to customers’ core business all over the world. T-Systems generated revenue of around €8.8 billion in the 2009 financial year.

www.t-systems.co.uk

The Outcome

The launch of the My Learning Portal has created greater visibility of available training programmes, helped the management teams capture team training plans, provided a transparent process and approval workflow, and allowed a company-wide approach to training, eroding the departmental barriers.

The launch of the Common Training Portfolio also created better utilisation of training places for common courses via the portal, simplified administrative processes around training (ordering, invoicing) and enabled the business to more effectively track training history.

Demonstrable return on investment statistics include:

  • QA delivered 1798 delegate training days in 2010, reducing costs by 32.2%
  • 99% of delegates described their overall satisfaction with the learning they received as 'satisfied' or 'very satisfied' in 2010
  • As a result of the launch of the Common Training Portfolio, with courses specifically tailored for the T-Systems community, 96% of delegates described their experience on the course as being relevant to their job role and fit for purpose
  • Streamlining the procurement process has meant QA have saved T-Systems £14,750 over 3 months in simple transaction costs

The Portal launch has been successful, the registration rate is very promising; bundling this with the new Employee Development Discussion format and launching the Common Training Portfolio was especially important and the timing has worked well. From where we sit, the new procurement method makes things easier and the centrally coordinated courses have had a strong uptake and the evaluations are very positive.

Peter Czikk

Head of HR Development | T-Systems UK

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