The initial task was to identify what CGI’s L&D team wanted from an MLS arrangement.
Following a number of initial steering meetings to identify the desired levels of reporting,
information and functionality of the service, we set about implementing the MLS.
QA worked closely with CGI to determine what training was required for the coming year
and began scheduling this on its behalf. By taking on the management of its training suppliers,
QA became a single point of contact for all training and could negotiate costs and book courses
against the specified requirements, immediately lifting the administrative burden from CGI’s
L&D team. Once the required training had been confirmed, QA arranged the room bookings
before uploading the final training schedule to CGI’s MyLearning portal.
Once hosted on the central MyLearning portal, CGI’s employees could log in and view the
courses available as part of their training frameworks and book themselves onto events. This
automated process allowed users to see ‘real-time’ data regarding the status of an event, the
number of places available and its location. Through this centralised booking process, detailed
reports could be generated, including information such as courses held, fill-rates and costs. This
level of reporting allowed trends to be identified to generate further cost efficiencies.
Having previously supplied standard courses for CGI’s training frameworks, QA produced
tailored versions of some courses, aligning the content and examples to the CGI environment
and employees’ roles. This encouraged smoother transfer of the learning to the workplace.
The service is supported by two dedicated, full-time administrators who are available to book
courses and advise delegates via phone of the courses available. The Account Manager is fully
integrated with CGI’s L&D team and attends L&D meetings to scope requirements and ensure
the closest possible alignment of the service to the organisation’s requirements.