Business and IT training courses from QA


To drive maximum performance from its teams, Produban needed to take a group of technical experts through a programme of leadership development. With this aim, Produban called in QA to enhance performance through a series of modular workshops.

The Challenge

Due to the complex technology that underpins many of Santander’s services, it is important that managers within its IT infrastructure subsidiary, Produban, have a high level of technical experience. Having selected its foremost technical resources for these roles, Produban’s next challenge was to complement these individuals’ technical abilities with the necessary management skills to effectively motivate and lead their teams.

To achieve this goal, Produban turned to award-winning management training provider QA for a selection of workshops that would strengthen the leadership competencies of 130 managers and team leaders.

We wanted to enable our managers to effectively manage their teams in order to create a more efficient working environment.

Claire Hales

HR Business Partner | Produban

The Solution

QA worked closely with Produban to define what it wanted to see from its leaders. This was then used to develop a modular programme for first-line and senior managers.

The programme comprised a series of two day modules:

  • Passion and Ownership
  • Performance and Leadership
  • Problem Solving, Decision Making and Responding to Change

These modules were designed to define management responsibilities at Produban and identify the skills required. They introduced specific processes, including performance management and goal-setting, covered decision-making styles, and equipped managers with methods of supporting teams through change and handling resistance.

An additional, elective module on ‘Managing Cost Centres and Projects’ was also available for individuals who had budget and programme leadership responsibilities.

From their experience working in the IT sector, many managers had achieved certification to support their technical prowess. To encourage participation, QA aligned the workshops to a relevant qualification from the Institute of Leadership and Management (ILM). Managers could nominate themselves for certification by completing additional assignments, including essays and reflective reviews to demonstrate how they had transferred the learning into the workplace. The option of accreditation provided motivation for participants, whilst also enabling Produban to identify those individuals particularly committed to their leadership roles.

Throughout the programme, Produban’s Heads of Areas provided strong support for participants, communicating the available options to managers and encouraging buy-in from those undertaking the programme.


Produban is a wholly owned subsidiary of Santander, supporting the IT Infrastructure of the bank’s networks.

The Outcome

Since delivery of the two workstreams, Produban has observed the following changes:

  • Better teamwork
  • More motivated team members
  • Improved performance

As a whole, the HR team have been able to work much more effectively with line managers that have attended the programme, they understand the benefits of working in a more communicative and pro-active way with their people. It will take a long time but there is definitely a change in the air.

Claire Hales

HR Business Partner | Produban

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