QA worked closely with Produban to define what it wanted to see from its leaders. This was then
used to develop a modular programme for first-line and senior managers.
The programme comprised a series of two day modules:
- Passion and Ownership
- Performance and Leadership
- Problem Solving, Decision Making and Responding to Change
These modules were designed to define management responsibilities at Produban and identify
the skills required. They introduced specific processes, including performance management
and goal-setting, covered decision-making styles, and equipped managers with methods of
supporting teams through change and handling resistance.
An additional, elective module on ‘Managing Cost Centres and Projects’ was also available for
individuals who had budget and programme leadership responsibilities.
From their experience working in the IT sector, many managers had achieved certification to
support their technical prowess. To encourage participation, QA aligned the workshops to a
relevant qualification from the Institute of Leadership and Management (ILM). Managers could
nominate themselves for certification by completing additional assignments, including essays
and reflective reviews to demonstrate how they had transferred the learning into the workplace.
The option of accreditation provided motivation for participants, whilst also enabling Produban
to identify those individuals particularly committed to their leadership roles.
Throughout the programme, Produban’s Heads of Areas provided strong support for participants,
communicating the available options to managers and encouraging buy-in from those
undertaking the programme.