The Council chose QA as they wanted a partner who would engage with them in a flexible way, understanding
their business demands and culture.
Over a number of years, QA has worked with CW&CC to deliver a diverse suite of “Building Capability”
workshops available to all Council staff which includes: Creative Problem Solving, Increase Your Self Awareness,
Communicate Effectively, Assert Yourself and Build Confidence, Personal Impact and Influence, Report Writing,
Speed Reading, Minute Taking, Making Meetings Work, Managing Pressure and Conflicting Demands, Organising
Work and Time, Responding to Change, and Develop Your Potential.
Newly-appointed Team Leaders and Supervisors are given a suite of half-day modules, including: Moving from
Player to Manager, Developing Leadership Skills, Teamwork, Feedback and Goal Setting, Positive Management
Conversations, and Time Management and Delegation, to accelerate their transition into the new role.
CW&CC have once again entrusted QA to deliver IMPACT – a completely bespoke programme, designed entirely
based on internal research on what Council Managers felt they wanted from the management development
programme, which fed into how QA designed the programme with the client. QA’ s understanding and
interpretation has been well-received.
Using a ‘ripple-effect’ concept with the Team Leader as the pivotal stone dropped into a pool having wide ranging
impact on the people they manage and the services they deliver, this four-module programme starts with “self” and
progresses upwards to making an impact at the organisational level.
Drawing on the knowledge and experience of both teams, the Council’s HR and QA Learning teams worked
collaboratively to develop this high-impact programme which weaves the Council’s vision and values through the
core of the learning, and:
- Brings Team Leaders/Supervisors from across the Council together to network, reflect and problem solve on
leadership and management issues they are dealing with, recognising that no matter where they work, they
are dealing with similar issues
- Helps learners to reflect on what type of Manager they are and the impact their style has on others, starting
to build their awareness
- Gives them a toolkit of resources which they could draw upon so that they have the skills, knowledge and
confidence to lead staff to deliver the VISION and make a positive IMPACT
The proactive CW&CC HR team have been delighted with the way the relationship with QA has developed. Sandra
Thelwell, HR Policy and Strategy Lead, describes Anthony McMahon (Account Manager) as “a little extension of
our training team”. She appreciated the expertise of Steve (Lead Learning Consultant) and Sam (Learning Solutions
Manager) in understanding their culture to reflect this in the course and delivery.
In addition to the QA classroom element, there were a number of other key aspects, critical to success, including;
a launch session by a Director, a learner presentation about the learning and its impact to Senior Managers and a
final group project - showcased at a final event.