Heinz wanted to train a community of key users from across its European business to share their
skills with other users on return to their sites. In order to reach this international delegate group,
a virtual training delivery method was selected.
QA developed an instructor-led programme consisting of sessions on each of the Office
applications. The one or one and a half hour sessions identified the new features of the software,
explained the key differences between the upgraded software and the legacy system, and
covered any potential issues that users may encounter.
Attendees were given the necessary files and worksheets in advance and could dial into the
virtual classroom from their own localities (including France, Holland, Poland, Spain and the
UK). Once groups of 10-12 attendees had logged on, each session began with demonstrations
by the instructor, followed by time for delegates to complete the exercises themselves (with the
instructor available for support, if necessary), before enabling delegates to compare their results.
Following the virtual sessions, a QA instructor was deployed at Heinz’s offices in a number of
geographical locations to run a series of drop-in sessions to support the software deployment.
These hourly sessions rotated between modules covering each of the Office applications,
enabling end-users to select which sessions to attend, depending on their specific areas of need.