Carillion wanted to differentiate itself as an organisation in the area of equality and diversity. However, it felt that its current processes weren't robust enough to support this objective. To successfully address equality and diversity in the workplace, Carillion felt it needed to explore ways of refreshing and updating its equality and diversity programme and sought an eLearning based solution that would allow a high number of staff to be trained on equality and diversity law, whilst minimising travel costs and time away from the office.
Companywide equality and diversity awareness through an innovative eLearning solution.
I felt very early on in the process that QA absolutely understood what we were looking for and I believe having access to QA’s 'in-house' subject-matter expert was invaluable.
The relationship between QA and Carillion spans over a decade, during which time QA has delivered a range of solutions from across its portfolio. It was the longevity of this relationship, coupled with consistent quality of service, that made Carillion confident that QA could support this key objective.
Beginning with an assessment of Carillion's existing equality and diversity manual, QA's Professional Development team were enlisted to help refresh the content, expanding it where necessary and bringing it into a modern context. This provided the source content for QA's delivery method.
In order to minimise travel costs and reduce time away from the office, in line with Carillion's requirement, an eLearning delivery method was selected. However, QA felt that, in order to effectively relate the soft skills and people-centred concepts covered in the equality and diversity training, a new approach to eLearning was required.
QA's eLearning team wrote a bespoke methodology: Third Party Directed Learning. This scenario and character based learning used animations, complete with voiceovers, to depict scenarios, allowing users to listen to dialogue and watch situations unfold. The course prompted users to interact, evaluate scenarios, and reflect on what they would do in the same situation.
The eLearning was made accessible through a Learning Management System aligned to Carillion's own branding and hosted by a third party.
Carillion plc is a British multinational facilities management and construction services company.
It provides facilities management services and also undertakes a range of construction projects including roads and hospitals.
Since the launch of the solution, over 5,000 people have completed the programme. Compared with the previous instructor-led programme, the eLearning solution has led to significant savings against costs associated with travel and time away from the office.
The whole approach, development and implementation has been first class. It just goes to prove that well-thought-out eLearning can absolutely support more people-centric or skills-based learning.
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