Business and IT training courses from QA


When Heinz wanted to implement a Microsoft upgrade across its European end-user community, it chose QA to develop a far-reaching software training solution.

The Challenge

Heinz’s European user community was equipped with Microsoft Office 2003 as standard. However, when the withdrawal of support services for this software coincided with Heinz’s plans to upgrade its intranet to SharePoint 2010, Heinz chose to migrate its entire European user community to Office 2007, ensuring continued software support and compatibility with its intranet upgrade plans.

To ensure a consistent adoption of the new software by thousands of users across Heinz’s European offices, Heinz required a training solution that would cascade skills and expertise across its international end-user community and provide additional support during the software rollout.

We had a very large group of people that we knew would require Office 2007 training in some shape or form due to the nature of the change.

Claire Marrow

EIS Training, Education & Communications | Heinz

The Solution

Heinz wanted to train a community of key users from across its European business to share their skills with other users on return to their sites. In order to reach this international delegate group, a virtual training delivery method was selected.

QA developed an instructor-led programme consisting of sessions on each of the Office applications. The one or one and a half hour sessions identified the new features of the software, explained the key differences between the upgraded software and the legacy system, and covered any potential issues that users may encounter.

Attendees were given the necessary files and worksheets in advance and could dial into the virtual classroom from their own localities (including France, Holland, Poland, Spain and the UK). Once groups of 10-12 attendees had logged on, each session began with demonstrations by the instructor, followed by time for delegates to complete the exercises themselves (with the instructor available for support, if necessary), before enabling delegates to compare their results.

Following the virtual sessions, a QA instructor was deployed at Heinz’s offices in a number of geographical locations to run a series of drop-in sessions to support the software deployment. These hourly sessions rotated between modules covering each of the Office applications, enabling end-users to select which sessions to attend, depending on their specific areas of need.


Heinz Tomato Ketchup, Heinz Beanz and Heinz Salad Cream are just three of the iconic brands that have made Heinz the household name it is today.

With approximately 3,000 employees in the UK and Ireland alone, its aim is to provide great value, through great tasting food, to everyone, everyday, everywhere.

The Outcome

The training programme ensured a positive uptake of the new software across Heinz’s European business, with end-users displaying:

  • Increased familiarity and greater confidence when using the new software
  • A firm understanding of how to navigate the new interface and where to find specific features.

The training programme helped to alleviate pressure from Heinz’s internal support teams throughout the migration.

The programme has helped to increase the confidence of the end-users in this new function. It was a great opportunity for them to ask questions and find out the answers they needed instead of struggling through themselves – They had someone they could go to if they had an issue.

Claire Marrow

EIS Training, Education & Communications | Heinz

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